Note: The job is a remote job and is open to candidates in USA. Mission AI Consulting is a veteran-led consulting company focused on ServiceNow innovation and enterprise implementations. The Senior ServiceNow Technical Consultant will lead development and integration efforts, provide technical leadership and mentoring, and support platform architecture, security hardening, and modernization initiatives in a Government Community Cloud environment.
Responsibilities
- Lead ServiceNow development efforts across the implementation lifecycle
- Design and oversee integrations between ServiceNow environments and external systems
- Provide technical guidance for platform architecture, security hardening, and implementation best practices
- Mentor and support technical consultants and development teams
- Partner closely with solution architects, project managers, security teams, and client stakeholders
- Drive implementation of ITSM, ITOM Discovery, CMDB, and platform modernization initiatives
- Support Agile planning and delivery execution
Skills
- • ServiceNow Certified System Administrator (CSA)
- • ServiceNow Certified Application Developer (CAD)
- • Two Certified Implementation Specialist (CIS) certifications
- • Strong experience with integrations
- • Strong understanding of scripting, flows, business rules, platform automation, and ServiceNow development best practices
- • Experience supporting complex ServiceNow implementations
- • 3-5 years of ServiceNow hands-on experience
- • U.S. Citizenship required; must be authorized to work in the United States without restriction
- • CIS - ITSM
- • CIS - Discovery
- • Experience with regulated or government cloud environments (such as FedRAMP, GCC, or similar compliance-driven programs)
- • Experience standing up net-new ServiceNow instances
- • Governance, Risk, and Compliance (GRC) experience
- • Experience supporting large, security-conscious organizations
Company Overview