Note: The job is a remote job and is open to candidates in USA. NewRocket is an AI-first Elite ServiceNow Partner that helps enterprise customers realize value from the ServiceNow AI Platform. The ServiceNow Senior Software Engineer - AI will gather requirements and design, develop, integrate, test, and support AI-driven applications and workflows across ServiceNow modules.
Responsibilities
- As a ServiceNow Senior Software Engineer- AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
- Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD)
- Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
- Write complete programming and perform testing and debugging of applications using current programming language and techniques
- Design custom or product-based solutions based on ServiceNow applications
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
Skills
- 3+ years' experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM,ITOM etc.)
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting
- Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
- Adapts quickly in a fast-paced environment
- Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or related field
- The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
- It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations
- ITIL Foundation
- ServiceNow CSA and CAD
Benefits
- Support and guidance to get up to speed on projects
- Official ServiceNow training to achieve multiple certifications
Company Overview