Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global business and technology services company that helps organizations innovate, optimize, and transform through consulting, applications, infrastructure, and digital and AI solutions. The Senior ServiceNow Advisory Consultant will provide strategic advisory services and hands-on ServiceNow configuration and development, while leading platform roadmaps, governance, process optimization, client workshops, and proposal and SOW development.
Responsibilities
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies
- Develop platform roadmaps aligned with business goals and technical priorities
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM
- Design and implement governance models, KPIs, and process improvement frameworks
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more
- Perform health scans, technical debt analysis, and platform scalability assessments
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
- Ensure platform conformance to best practices and licensing strategies
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints
- Support pricing strategies and resource planning for advisory and implementation phases
Skills
- 10+ years of hands-on ServiceNow experience across multiple modules
- Proven track record in advisory consulting and technical delivery. – 3+ Years
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. – 7+ Years
- Experience in proposal writing, SOW creation, and client presentations. 2+ Years
- Demonstrated ability to lead client workshops and translate business processes into technical solutions. – 5+ Years
- Mandatory Certifications by Level: Senior – ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
- Excellent communication and stakeholder engagement skills
Benefits
- Flexible, remote-friendly work environment with growth opportunities
- Be part of a high-impact team driving digital transformation across industries
- Work with top-tier clients and cutting-edge ServiceNow solutions
- Collaborate with experts in advisory, architecture, and delivery
Company Overview
Company H1B Sponsorship