Note: The job is a remote job and is open to candidates in USA. CTG is seeking an experienced ServiceNow Platform Administrator for a 9-month full-time engagement supporting a client's platform management team. The role is responsible for day-to-day ServiceNow administration, PSDS and HRSD support, workflow automation, governance, Employee Center configuration, and ongoing platform improvements.
Responsibilities
- Provide day-to-day ServiceNow platform administration and support
- Administer and support Public Sector Digital Services (PSDS) and Human Resources Service Delivery (HRSD)
- Design, develop, and maintain workflow automations to improve business processes and platform efficiency
- Establish and support ServiceNow platform governance practices
- Provide expertise in ServiceNow Employee Center, including configuration and ongoing platform improvements
- Work closely with the platform management team to support daily operations and priorities
- Identify opportunities to improve platform processes, automation, and user experience
- Collaborate with stakeholders to understand requirements and translate them into effective ServiceNow solutions
- Support ongoing platform management activities, enhancements, and administration
Skills
- Hands-on experience with ServiceNow platform administration
- Experience with ServiceNow HRSD
- Experience with PSDS/Public Sector Digital Services
- Strong experience developing and supporting ServiceNow workflow automations
- Experience establishing or supporting ServiceNow governance
- Strong knowledge of ServiceNow Employee Center
- Ability to work collaboratively as part of a platform management team
- Strong problem-solving, communication, and organizational skills
- Ability to manage multiple priorities and participate actively in day-to-day platform activities
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required
Benefits
- 9-month full-time engagement
Company Overview
Company H1B Sponsorship