Note: The job is a remote job and is open to candidates in USA. NewRocket is a global, full-service Elite ServiceNow partner dedicated to solving complex business challenges for enterprise leaders. They are seeking a ServiceNow Lead Engineer to develop customer applications focused on Work Order management and enhance ServiceNow functionalities in collaboration with stakeholders.
Responsibilities
- Developing customer applications for Work Order management, scheduling and dispatch
- Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
- Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
- Interact with technical SMEs to get necessary environment information to support your service map and event work
Skills
- Experience with ServiceNow Lead Engineer - Platform/Custom Apps/Integrations in ServiceNow
- Comprehension of, and the ability to communicate and implement Platform/Custom Apps/Integrations
- Ability to develop interfaces for each user audience depending on custom application models or Service Portals
- Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
- Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
- Understand Credential less and Credential based Discovery
- Install, configure, and integrate software products from ServiceNow Platform/Custom Apps/Integrations with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
- Ability to prevent duplicate Cis with CI identifiers
- Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
- Knowledge and ability to configure, manage and maintain MID servers
- Proficient in working with command line console for Service Mapping
- Ability to work with and migrate patterns between Environments for Service Mapping
- Proficient in configuring Identification Rules for Service Mapping
- Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping
Benefits
- We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table.
- Fostering a healthy work-life balance
- Creating a culture that thrives on collaboration and innovation
- Supporting professional growth for individuals and teams
- NewRocket is committed to a diverse and inclusive workplace.
- We value and celebrate diversity, believing that every employee matters and should be respected and heard.
- We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
- For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.
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