Note: The job is a remote job and is open to candidates in USA. GDIT is a global technology and professional services company that delivers technology solutions and mission services to government, defense, and intelligence organizations. The Senior ServiceNow ITOM/CMDB/Platform Engineer will manage and maintain the ServiceNow Platform and CMDB environment, including platform maintenance, upgrades, data imports, discovery, business rules, and scheduled jobs. The role will also collaborate with development groups to deploy updates, troubleshoot issues, and improve platform operations.
Responsibilities
- This position will work to manage ServiceNow Platform system primarily managing a self-hosted or Cloud environment
- This will include the ability to perform Platform maintenance such as System Clone downs, Family upgrades, and the ability to read code and identify conflicts within updates implemented
- Position will require managing and maintaining the ServiceNow CMDB to include ability to import via data source or REST and an understanding of ITOM modules for ServiceNow discovery and system imports
- They will need to able to build business rules and schedule jobs to maintain the health of the CMDB
- Lead/Manage/Support \ServiceNow Platform and CMDB design, development and administration
- Collaborate with multiple development groups to deploy updates and troubleshoot issues related to the ServiceNow Platform
- Drive outcomes and work with development teams to innovate, resolve challenges, etc
Skills
- JavaScript, ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery, ServiceNow IT Service Management (ITSM), ServiceNow Platform
- 7 + years of related experience
- ● Education: Bachelor of Arts/Bachelor of Science
- ● Experience: 7+ years of related experience
- ● Technical skills: Linux Administration; Microsoft Windows Server; ServiceNow Administration; ServiceNow Configuration Management Database (CMDB); ServiceNow Platform, Java, JavaScript
- ● Security clearance level: Public Trust
- ● US citizenship required
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
- Remote work
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Vacation, sick and personal time
- Paid holidays
- Paid parental leave
- Paid military leave
- Paid bereavement leave
- Paid jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
Company Overview