Note: The job is a remote job and is open to candidates in USA. Finyard is a global fintech company developing software solutions that simplify transactions and investment management. The Customer Service Representative will support customers through email, live chat, and phone, troubleshoot and resolve issues, document recurring problems, create informational materials, and help improve the customer experience.
Responsibilities
- Respond to customer queries promptly and efficiently through emails, live chat and phone calls
- Work together with various departments to address complex problems and escalate issues when necessary
- Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques
- Record and document repetitive issues to contribute to process improvement
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company
- Identify and execute initiatives to improve the overall customer experience
Skills
- 1+ years of online customer support experience
- Excellent written and oral English
- Excellent interpersonal and communication skills
- Ability to manage or navigate stressful situations
- Experienced with using customer service software, tools and databases
- Shifts are 2/2 4pm-4am GMT
- 100% remote job at any place you wish
- Experience in fintech (forex/crypto)
Benefits
- 100% remote job at any place you wish
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
Company Overview