Note: The job is a remote job and is open to candidates in USA. Galent is seeking a ServiceNow Generative AI Consultant to implement and optimize ServiceNow AI capabilities and AI-enabled workflows. The role supports customer AI adoption through solution implementation, enablement, technical consulting, and transformation initiatives.
Responsibilities
- Deploy, configure, and optimize ServiceNow AI capabilities including:
- Configure workflows, integrations, and automation solutions based on customer requirements and ServiceNow best practices
- Translate AI Transformation Architect designs and blueprints into production-ready implementations
- Build and maintain scalable AI-enabled ServiceNow solutions across multiple customer environments
- Leverage Flow Designer, Integration Hub, APIs, Studio IDE, and Automated Test Framework (ATF) to support AI-driven business processes
- Execute customer-specific AI adoption strategies and roadmaps
- Drive measurable AI success metrics, including:
- Rapidly prototype and validate AI use cases aligned with business objectives
- Identify opportunities to expand AI adoption across ITSM, CSM, CMDB, DevOps, and Connected Operations workflows
- Conduct workshops, discovery sessions, and AI enablement programs
- Provide hands-on training and knowledge transfer to customer teams
- Present AI capabilities, use cases, and business value to technical and non-technical stakeholders
- Participate in executive briefings, steering committee meetings, and Quarterly Business Reviews (QBRs)
- Serve as a trusted advisor and Subject Matter Expert (SME) throughout the customer lifecycle
- Analyze and troubleshoot configuration conflicts, integration issues, and AI activation challenges
- Identify data quality gaps, CMDB concerns, and platform limitations affecting AI performance
- Recommend implementation alternatives with associated risks, advantages, and business impact
- Escalate adoption blockers and provide actionable remediation strategies
- Support governance, security, compliance, and responsible AI practices within customer environments
- Document customer configurations, deployment patterns, lessons learned, and AI adoption outcomes
- Contribute to reusable assets, accelerators, and implementation best practices
- Mentor junior consultants and lead technical workstreams
- Promote continuous improvement through innovation and emerging AI capabilities
Skills
- Proven years of hands-on ServiceNow implementation and configuration experience
- Proven experience deploying ServiceNow AI capabilities in enterprise environments
- Strong background delivering projects using Agile and sprint-based methodologies
- Experience translating business requirements into scalable ServiceNow solutions
- Hands-on experience with one or more of the following:
- Now Assist
- Generative AI (GenAI)
- AI Agents
- Virtual Agent
- NLU
- AI Search
- Task Intelligence
- Document Intelligence
- Predictive Intelligence
- Strong expertise in:
- ServiceNow ITSM
- Flow Designer
- Integration Hub
- Studio IDE
- Scripted APIs
- Business Rules
- Service Catalog
- Automated Test Framework (ATF)
- Service Portal / Employee Center
- Understanding of AI/ML concepts and enterprise AI adoption
- Experience with:
- Large Language Models (LLMs)
- Prompt Engineering
- Generative AI Applications
- AI-assisted workflow automation
- Familiarity with enterprise AI governance and responsible AI frameworks
Benefits
- Remote work
Company Overview