Note: The job is a remote job and is open to candidates in USA. Fujitsu is a leading digital transformation partner committed to innovation and sustainability. They are seeking a skilled ServiceNow Developer with expertise in ITSM and ITOM to design and implement solutions on the ServiceNow platform, enhancing service delivery and operational efficiency.
Responsibilities
- Design, develop, configure, and customize ServiceNow applications and modules, specifically focusing on ITSM (e.g., Incident, Problem, Change, Request Management, Service Catalog, CMDB) and ITOM (e.g., Discovery, Service Mapping, Event Management, Orchestration)
- Implement and maintain integrations between ServiceNow and other systems using various methods (e.g., REST API, SOAP, JDBC, Mid-Server)
- Develop and configure forms, workflows, business rules, client scripts, UI policies, UI actions, script includes, access control lists (ACLs), and other platform functionalities
- Create and maintain service catalog items, record producers, and order guides
- Perform regular platform upgrades, patching, and cloning activities
- Provide ongoing support, troubleshooting, and resolution of incidents and problems related to the ServiceNow platform
- Monitor platform performance and optimize code for efficiency and scalability
- Collaborate with Solutions Architects, Business Analysts, and other developers to understand requirements, design solutions, and deliver high-quality code
- Participate in all phases of the software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and post-implementation support
- Create and maintain detailed technical documentation, including design specifications, development guides, and test plans
- Adhere to ServiceNow best practices and coding standards
- Stay current with new ServiceNow features, releases, and updates, and recommend improvements to existing solutions
- Contribute to continuous improvement initiatives within the development team
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience
- Minimum 5 years of proven experience developing and implementing solutions within ServiceNow ITSM modules (e.g., Incident, Problem, Change, Service Catalog, CMDB)
- Demonstrable experience with ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management)
- Strong proficiency in JavaScript, HTML, CSS, XML, and other web technologies
- Experience with REST/SOAP APIs for integration development
- Solid understanding of relational databases and data modeling best practices
- Familiarity with ITIL processes and principles
- Experience working in an Agile/Scrum development environment
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with clients and team members at all levels
- Strong problem-solving and analytical abilities
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) - ITSM
- ServiceNow Certified Implementation Specialist (CIS) - Discovery
- ServiceNow Certified Implementation Specialist (CIS) - Event Management
- ITIL v4 Foundation
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills
- Successful teamwork experience & demonstrated leadership abilities
Benefits
- The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
- Unrivalled investment and training in you and your career
- Stimulating environment offering ongoing learning opportunities
- Culture of innovation and inspiration
- Generous benefits
- A very flexible and creative environment for everyone.
Company Overview