Note: The job is a remote job and is open to candidates in USA. Phox Health is transforming pharmacy logistics by combining innovative software with dedicated last-mile delivery services. They are seeking an Account Manager to help build and strengthen long-term partnerships with health systems across the United States, serving as the primary point of contact for customer accounts and identifying opportunities for growth.
Responsibilities
- Manage a portfolio of customer accounts from onboarding through renewal
- Build trusted relationships with healthcare customers and serve as their primary point of contact
- Conduct regular business reviews and provide strategic recommendations to customers
- Proactively manage customer health, resolve escalations, and drive customer satisfaction and retention
- Identify opportunities for account growth through upsell and cross-sell initiatives
- Partner closely with Sales, Product, Operations, and Customer Success teams to deliver an exceptional customer experience
- Gather customer feedback and collaborate with internal teams to continuously improve our products and services
Skills
- 2+ years of experience in Account Management, Customer Success, Client Success, or a similar customer-facing role
- Experience managing B2B customer relationships throughout the customer life cycle
- Strong communication, relationship-building, and stakeholder management skills
- Experience working with CRM platforms and customer reporting tools
- Ability to manage multiple customer accounts in a fast-paced environment while maintaining exceptional service
- Candidates must be authorized to work in the United States
- Experience working with health systems, HealthTech, healthcare SaaS, pharmacy, or healthcare logistics organizations
- Experience conducting customer business reviews and presenting performance metrics to customers
- A proactive, solution-oriented mindset with strong analytical and problem-solving skills
Benefits
- Commission opportunity
- Comprehensive benefits
- Full-time remote position with travel as needed
- Opportunity to make a meaningful impact on patient care while helping shape the future of healthcare delivery
- Work with leading health systems across the United States
- Join a mission-driven team transforming healthcare logistics
Company Overview