Note: The job is a remote job and is open to candidates in USA. Anglepoint provides IT Asset Management and cloud managed services for complex software, hardware, and cloud licensing environments. The ServiceNow Consultant will support enterprise client delivery by configuring, implementing, optimizing, testing, documenting, and operating ServiceNow ITAM and SAM Pro solutions while collaborating with consulting teams and client stakeholders.
Responsibilities
- Support discovery and requirements sessions by documenting client licensing processes, data sources, platform dependencies, controls, and expected outcomes
- Translate agreed requirements into defined configuration, entitlement onboarding, integration, testing, deployment, and operational activities
- Participate in client workshops, working sessions, status meetings, testing reviews, and operational governance calls
- Manage assigned deliverables and communicate progress, dependencies, risks, issues, and decisions clearly to internal teams and client stakeholders
- Onboard software contracts, purchase records, and entitlement data into ServiceNow SAM Pro, including data preparation, validation, import, reconciliation, and exception handling
- Configure and maintain software models, discovery maps, product classifications, licence metrics, entitlement structures, and relevant model relationships
- Link entitlements to contracts, software models, installations, users, devices, or infrastructure records to support accurate licence positions and compliance reporting
- Investigate incomplete or conflicting entitlement, discovery, and inventory data, documenting findings and working with licensing specialists and client teams to resolve gaps
- Configure and deploy SAM Pro capabilities across contracts, entitlements, software models, normalisation, reconciliation, optimisation, and compliance reporting
- Set up and validate SaaS connectors and integrations, including authentication, field mapping, data collection, import schedules, error handling, and reconciliation outputs
- Configure controlled data ingestion using import sets, transform maps, integration feeds, scheduled jobs, and other approved data-loading methods
- Complete configuration validation, system testing, defect resolution, user acceptance testing, release preparation, deployment, and post-deployment stabilisation
- Proficiency in building SAM/HAM dashboards and reports using ServiceNow Performance Analytics
- Monitor scheduled jobs, connector performance, data imports, reconciliation results, dashboards, and platform health indicators, escalating issues with clear evidence
- Maintain accurate and audit-ready documentation, including configuration workbooks, test scripts, deployment records, operating procedures, support guides, and decision logs
- Support operational handover by documenting support requirements, known issues, recurring activities, controls, and escalation routes
- Contribute to reusable delivery assets and build awareness of emerging ServiceNow capabilities, including AI Control Tower, agentic workflows, and adjacent platform services
Skills
- • 2+ years of experience in ServiceNow, Software Asset Management, IT Asset Management, IT Service Management, enterprise technology delivery, or a related technical environment
- • ServiceNow Certified System Administrator, with the certification maintained in line with ServiceNow's current credential requirements
- • Strong technical awareness of platform configuration, structured data, integrations, system dependencies, testing, troubleshooting, and operational support
- • Practical experience contributing to ServiceNow implementation, optimisation, platform support, managed services, or similar technical delivery activities
- • Working knowledge of ServiceNow SAM Pro, including exposure to contracts, entitlements, software models, normalisation, reconciliation, or compliance reporting
- • Ability to work methodically with structured data, investigate technical or data-quality issues, and communicate findings clearly
- • Ability to organise assigned work, meet deadlines, maintain accurate documentation, and provide clear progress and risk updates
- • Clear written and verbal communication skills, with the ability to work effectively with technical and non-technical stakeholders
- • Interest in developing broader expertise across ServiceNow ITAM, SaaS management, managed services, and emerging platform capabilities
- • ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM)
- • ServiceNow Certified Implementation Specialist – Software Asset Management, or active progress towards completing the current certification pathway
- • Experience configuring ServiceNow SAM Pro, software models, licence metrics, entitlement records, data imports, or SaaS connectors
- • Familiarity with HAM Pro, ITOM, CMDB, Cloud Cost Management, Application Portfolio Management, or ITSM
- • Experience working with software contracts, discovery data, inventory records, SaaS usage data, and compliance reporting
- • Experience in a consulting, professional services, technology delivery, or managed services environment
- • ITIL Foundation, CSAM, CITAM, or an equivalent relevant industry certification
- • Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience
Benefits
- Competitive Salary + Quarterly Bonus
- Medical, Dental & Vision Insurance (No waiting period)
- 401(k) up to a 4% company match
- Flexible Time Off + 15 paid holidays + sick days
- Maternity and Paternity Leave
- Wellness Allowance
- Cell Phone Allowance
- Women in Technology Network Membership
Company Overview
Company H1B Sponsorship