[Remote] ServiceNow / API Engineer – ITSM Operations

Note: The job is a remote job and is open to candidates in USA. NetImpact Strategies is hiring a ServiceNow / API Engineer – ITSM Operations to maintain and improve ServiceNow workflows supporting federal IT service operations. The role works with operational and technical partners to deliver reliable services and measurable user outcomes.

Responsibilities

• Configure and support approved incident, request, problem, knowledge, change, and service catalog workflows
• Maintain assignment routing, case ownership, escalation logic, operational dashboards, and service records
• Develop and test approved Flow Designer automations with documented manual fallback and rollback paths
• Troubleshoot workflow failures, integrations, permissions, and data quality issues
• Support release testing, change documentation, operational runbooks, and post-deployment verification
• Monitor service metrics, recurring issues, and workflow bottlenecks; implement approved improvements
• Coordinate with service integration leads, platform owners, and cybersecurity teams

Skills

• Bachelor's degree in information technology, computer science, or related field; equivalent relevant experience considered
• 4+ years of ServiceNow administration, development, or ITSM engineering experience
• Hands-on knowledge of ServiceNow ITSM modules, Flow Designer, scripting, and workflow configuration
• Experience with ITIL-aligned service operations, testing, troubleshooting, and change controls
• ServiceNow CSA or ITSM implementation certification
• ITIL 4 Foundation
• Experience with federal IT operations, enterprise service desks, API integrations, and performance dashboards

Benefits

• Remote position (United States)
• Comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• 401(k) Plan – Immediately vested employer contributions; no matching required
• Paid Time Off (PTO) policy
• One (1) additional day of paid wellness leave per calendar year
• Ten (10) federal holidays
• Pet Insurance
• Tuition reimbursement
• Internal training programs
• Company-sponsored industry certifications
• Dynamic and collaborative work environment
• Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more

Company Overview

NetImpact has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. It was founded in 2009, and is headquartered in Herndon, Virginia, USA, with a workforce of 201-500 employees. Its website is http://netimpactstrategies.com/.

Company H1B Sponsorship

NetImpact Strategies Inc. has a track record of offering H1B sponsorships, with 4 in 2026, 2 in 2025, 2 in 2024, 6 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.