Note: The job is a remote job and is open to candidates in USA. Infoway Software is seeking a ServiceNow Administrator to support and optimize the ServiceNow platform within a healthcare environment. The role is responsible for platform administration, configuration, maintenance, integrations, reporting, compliance, governance, troubleshooting, and end-user support.
Responsibilities
- Administer, maintain, and support the ServiceNow platform
- Configure and customize forms, workflows, business rules, UI policies, ACLs, notifications, and catalog items
- Manage users, groups, roles, and permissions
- Monitor platform performance and troubleshoot issues
- Perform upgrades, patching, and platform maintenance activities
- Support Incident, Problem, Change, Request, Knowledge, and Asset Management modules
- Configure and maintain Service Catalog and CMDB
- Develop and maintain SLAs, workflows, and approval processes
- Automate manual processes using Flow Designer and IntegrationHub
- Support integrations with Active Directory, Azure AD, LDAP, and third-party systems
- Utilize REST/SOAP APIs for data exchange and system connectivity
- Create dashboards, reports, and performance analytics to monitor KPIs
- Maintain CMDB data integrity and service mappings
- Ensure ServiceNow configurations align with HIPAA and healthcare security requirements
- Support audit readiness and documentation efforts
- Collaborate with clinical and operational teams to improve IT service management processes
- Maintain adherence to ITIL best practices and organizational standards
- Participate in change management and release management activities
- Document configurations, workflows, and standard operating procedures
- Provide end-user support and training
- Recommend enhancements and best practices for platform optimization
Skills
- · Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or equivalent experience
- · 10+ years of ServiceNow administration experience
- · Hands-on experience with:
- O Incident Management
- O Problem Management
- O Change Management
- O Request Management
- O Service Catalog
- O CMDB
- · Experience configuring workflows, business rules, client scripts, UI policies, and notifications
- · Knowledge of REST/SOAP APIs and integrations
- · Familiarity with ITIL processes and service management best practices
- · Strong troubleshooting, analytical, and communication skills
- · Ability to work independently in a remote environment
Benefits
- W2/1099 role
- Remote work arrangement in Houston, TX
- Accepting only US Citizens/GC Holders Only
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