Note: The job is a remote job and is open to candidates in USA. Renishaw is a global technology company specializing in measurement, motion control, healthcare, spectroscopy, and additive manufacturing products. They are seeking a Service and Support Engineer to provide technical support, installation, and maintenance of their 3D Additive Manufacturing products, ensuring high-quality service and customer satisfaction.
Responsibilities
- Assist customer on site specific location preparations
- Installation, commissioning of new machines & ancillary equipment at customer site
- General safety, operation and maintenance training
- Perform specified preventive maintenance task
- Diagnose and complete recommended repairs and replace wear and spare parts
- Troubleshoot electrical and mechanical problems/equipment failures and determine solution
- Assist in the organization of required spare parts or other necessities prior to service intervention
- Produce detailed reports to client and Renishaw including: Service, Time and Expense Reports
- Provide telephone and email customer and team support for troubleshooting and ordering parts
- Assist solution center in testing, operation and customer acceptance steps of equipment
- Complete travel arrangements on most cost and time effective terms
- Travel up to 90% domestically
- Other Duties as Assigned or Requested
Skills
- Associates or Technical College, mechanical, electrical or automation engineering degree or
- Up to 2 years of related field service experience in additive manufacturing or CNC machining. (Equivalent combination of education and experience)
- This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data
- Troubleshooting and Identification of malfunctions in advanced technical systems
- Manual dexterity with the physical ability to install products in a normal production environment
- Interpersonal skills
- + Verbal
- + Written
- + Conflict-management
- Read and understand electrical, pneumatic and hydraulic schematics
- Read and understand mechanical assembly drawings & instructions
- Experience in assembly of mechanical & electrical mid-size capital equipment (CNC mill, lathes, Plastic Extrusion, Roboteers, Automotive manufacturing cells)
- Experience with electrical low and high voltage equipment
- Usage of electrical measurement equipment
- Excellent computer skills (hardware & software for machine specific applications
- Power User level knowledge in Microsoft products (Excel, Word and PowerPoint)
- Ability to work with minimal supervision in a fast-paced environment
- Must be able to multitask and work in a deadline driven environment
- Strong time management skills
- Speak effectively to customers or employees of organizations
- Apply common sense to carry out instructions furnished in written, oral, or diagram form
- Self-motivated, driven to learn and understand the products and tools
- Valid driving license
- Knowledge and experience with Renishaw or other similar Additive Products
- Ability to understand and comprehend engineering principles
- Understanding of electronic and mechanical principles
- Strong trouble shooting skills
- Understanding of GD&T (Geometric Dimensioning and Tolerancing)
- Information Technology aptitude
- Strong mathematical skills
- + i.e. Trigonometry
- Ability to work in a 'hands-on' environment, tinkering and hacking to build innovative solutions
Benefits
- Health, dental and vision benefits
- A 401K plan with company match
- Flexible spending accounts
- Life insurance
- Short- and long-term disability
- Vacation and personal time
- Paid company holidays
- An employee assistance program
Company Overview