Note: The job is a remote job and is open to candidates in USA. Edwards Vacuum is a global leader in vacuum and abatement systems serving critical applications across diverse industries. The Service Sales Manager will drive profitable growth of the U.S. Semiconductor service business by developing service offerings, commercial strategies, pricing policies, financial models, and customer proposals. The role also supports key account planning, service supply chain objectives, and product development guidance as the Voice of the Customer.
Responsibilities
- Assist in the development of service revenue, margin targets, forecasts and measurements to report achievements
- Act as part of the US Customer Center Service management team to develop the supporting infrastructure and resources required to deliver Customer Center and Divisional strategies
- Assist Service Sales Director in defining annual service share and penetration targets with the Business Line Managers and the Customer Center General Manager
- Assist in the management of all aspects of Service regional pricing policy and discount entitlement management (services and spares) within global guidelines and in collaboration with Equipment Business Line management, to achieve an optimal balance between market share and business profitability in the region
- Assist in the development of financial models to quantify and demonstrate the value of performance-based service contracts to our customers, to quantify the anticipated risks and rewards for the business, and to monitor and report the actual performance of executed contracts
- Support the service supply chain and Service Technology Centers (STCs) to achieve share and penetration targets
- Collaborate with service and sales to define and present service plans and proposals for key customers and ensures that plans are reviewed regularly and adapted as needed to meet achievements
Skills
- Bachelor's degree in technical discipline or equivalent experience, at least 5 years of experience in advanced technology environment, as well as 3 years in marketing, product managment or other commercially-oriented role in a service business or Business-to-Business Sales
- Knowledge in MS Excel, Word, Powerpoint
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
- Customer facing managerial experience
- Excellent communication and administrative skills
- This role does require the candidate to travel within the U.S
Benefits
- Benefits and Perks: health and wellness programs, retirement savings, and employee assistance.
- A strong retirement 401k plan with matching
- Paid family leave
- Health paternity/maternity leave
- Global training, mentorship, and career progression pathways
- Individual learning opportunities
- Worldwide job opportunities
- Technical training from our academy
- Fully remote work from anywhere in the U.S.
- Tools and support to succeed from any location
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