Note: The job is a remote job and is open to candidates in USA. Prodege is a marketing and consumer insights platform that helps brands, marketers, and agencies acquire customers, grow revenue, and build brand loyalty. The Director, Product Designer, Consumer Experience will lead product design across Prodege’s consumer and business products, building the design team, setting design strategy and quality standards, and translating complex reward and loyalty mechanics into intuitive experiences. This player-coach role partners with Product, Engineering, Data, and Marketing leadership while contributing hands-on design to high-impact initiatives.
Responsibilities
- Set the direction for how Prodege's products look, feel, and work across our B2C and B2B products, designed intentionally for their distinct users and contexts
- Hire, mentor, and develop a high-performing design team. Set clear expectations, give direct feedback, and create an environment where designers do career-best work
- Establish the bar. Whether it's a member onboarding flow or a client-facing dashboard, the end product should be intuitive, polished, and grounded in real user needs
- Build and evolve design systems that let the team move fast without sacrificing consistency or accessibility
- Partner with Product and Data so design decisions connect to the metrics that matter: activation, retention, engagement, and client satisfaction
- Set and communicate design vision, principles, and direction across Prodege's consumer product portfolio
- Partner with Product, Engineering, Marketing, and Data leadership to align design strategy with business goals and roadmaps
- Translate complex reward and loyalty mechanics into intuitive, delightful experiences across web and mobile
- Present work, rationale, and strategy to executive stakeholders with clarity and confidence
- Advocate for user needs and design quality in prioritization and roadmap discussions
- Hire, mentor, and grow a high-performing product design team
- Set clear expectations, deliver direct feedback, and run regular 1:1s and performance reviews
- Manage capacity and prioritization across concurrent workstreams
- Establish team rituals (critiques, reviews, retrospectives) that raise craft and collaboration
- Own the quality bar for all consumer design output across Prodege's owned-and-operated (O&O) brands
- Lead hands-on design on the highest-impact initiatives: onboarding, engagement loops, and reward experiences
- Champion user-centered practices including research, usability testing, journey mapping, and iterative prototyping
- Ensure accessibility standards are met across all product experiences
- Partner with Engineering on accurate implementation, maintenance, and system governance
- Define success metrics for design initiatives with Product and Data leads
- Use quantitative signals (activation, retention, engagement) and qualitative insights to inform and validate design decisions
- Design and support A/B tests to optimize experiences and measure impact
- Communicate design impact clearly to leadership
- Manage performance end to end: goal-setting, coaching, corrective action, reviews, recognition, and development
- Own the employee lifecycle for your team: headcount forecasting, job descriptions, hiring, and termination
- Ensure compliance with company policy and employment law, including timekeeping and anti-harassment and diversity requirements
- Model and cultivate a culture of collaboration, strong work ethic, quality, results, and genuine pride in the work
Skills
- 10+ years in Product Design
- 5+ years directly managing product designers
- Experience with products that incorporate or are moving toward AI-powered features, and the judgment to design for emerging capabilities thoughtfully
- A strong portfolio showing design leadership of high-craft, complex products from concept through launch, with clear impact on users and the business
- Excellent judgment: you know when to go deep, when to delegate, and when to push
- Proven experience leading design strategy and execution in close partnership with senior Product and Engineering
- Demonstrated ability to define and ship high-quality experiences in complex, ambiguous problem spaces with velocity
- Strong product instincts: you can zoom out to strategy and zoom in to details with equal confidence
- Deep commitment to growing people and raising the craft bar across a team
- Comfort operating in fast-moving environments with evolving priorities
- Exceptional communication skills and the ability to influence senior stakeholders
- A growth mindset, resilience, and a bias toward learning through doing
- Strong people leadership instincts with a bias toward clarity, empathy, and accountability
- Experience designing B2B or SaaS products such as client-facing dashboards, partner portals, or operational platforms
- Experience designing for or incorporating AI-powered features into consumer products
- Background building AdTech, rewards/loyalty, or MarTech experiences
- Familiarity with gamification, behavioral nudges, or reward system design
- Experience in experimentation-heavy product environments
Benefits
- Medical insurance for US full-time employees
- Dental insurance for US full-time employees
- Vision insurance for US full-time employees
- Short-term disability insurance for US full-time employees
- Long-term disability insurance for US full-time employees
- Basic life insurance for US full-time employees
- Flexible PTO for US full-time employees
- Paid sick leave prorated based on hire date for US full-time employees
- Eight paid holidays throughout the calendar year for US employees
Company Overview