Note: The job is a remote job and is open to candidates in USA. Nihon Kohden America is a company focused on providing healthcare solutions, and they are seeking a Service Inside Sales Representative to manage and sell service contracts and warranties within existing accounts. The role involves developing customer relationships, managing sales pipelines, and ensuring customer satisfaction through effective communication and service delivery.
Responsibilities
- Assumes responsibility for positioning and selling NKA's post-sale portfolio of service products within the three (3) NKA business areas: Patient Monitoring, Ventilation, Neurology
- Responsible for delivering assigned results for revenue, volume, and profitability
- Develop and manage the service sales pipeline/forecast, quotas, and other key service initiatives
- Develop overall renewal strategy and process for assigned products
- Understand NKA processes and requirements, and applicable products, as needed for quoting and creating agreements
- Contact and provide quotes to customers
- Quote service renewal opportunities
- Obtain purchase orders and signed agreements and provide them to Service Administration in a timely manner
- Meet or exceed inside sales annual sales quota
- Identify and solve customer inquiries quickly and effectively
- Research escalated customer inquiries regarding contract billing discrepancies
- Add appropriate post-sale service contract entitlements, service support, and agreement terms
- Maintain accurate records of all service contracts in Smartsheet for quotations and service support terms. Provide access to users, as needed/requested
- Work with legal, and other relevant parties to complete contracts/templates/addendums/amendments for service agreements. Partner to address customer redlines, to ensure that the contract meets the needs and understanding of both parties
- Develop reporting for management information, including monthly report indicating FY service contracts total/revenue
- Adhere to all company policies, procedures, and business ethics codes
- Duties may be modified or assigned at any time based on business need
Skills
- 3+ years of relevant experience with sales or customer support; Inside sales experience preferred
- Customer service and data entry experience preferred
- Develop or maintain knowledge of Company products, sales and service policies and procedures
- Demonstrate high level of customer/client service and response
- Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, policies, and on-going communications with employees. Able to provide training and training materials
- Strong computer skills in usage of MS Office Suite, and sales/service applications and systems
- Exhibit good judgement and decision-making, well organized and attentive to detail
- Ability to explain service value (uptime, risk mitigation, compliance, total cost of ownership)
- Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
- Inside sales experience preferred
- Customer service and data entry experience preferred
Benefits
- Up to $63,000 commissions based on quarterly MBO's
- Visit our [Career page](https://us.nihonkohden.com/careers/) to learn more about Perks & Benefits and working at Nihon Kohden America
Company Overview
Company H1B Sponsorship