Note: The job is a remote job and is open to candidates in USA. Judge Consulting Group is hiring a Service Delivery & Collaboration Support Analyst to provide front-line support for the Enterprise Management Systems team. The role triages support requests, administers Microsoft Teams and SharePoint, delivers end-user training, and helps improve collaboration services and user experience.
Responsibilities
- Monitor, triage, and manage incoming requests within the team ticket queue
- Serve as the first point of contact for users seeking assistance with collaboration and productivity tools
- Create, configure, and maintain Microsoft Teams, SharePoint sites, and other standard collaboration solutions
- Fulfill routine service requests and complete low-complexity administrative tasks according to established procedures
- Deliver end-user training, documentation, job aids, and knowledge-sharing sessions
- Provide timely and professional customer support while maintaining high levels of customer satisfaction
- Escalate complex issues to technical specialists as needed and track requests through resolution
- Assist with user adoption initiatives and promote best practices for Microsoft 365 collaboration tools
- Identify opportunities for process improvement and contribute to continuous service enhancement efforts
- Maintain accurate documentation and ensure adherence to governance and operational standards
Skills
- Strong customer service and communication skills
- Ability to manage multiple requests and priorities in a fast-paced environment
- Experience using Microsoft Teams, SharePoint Online, and Microsoft 365 applications
- Strong problem-solving, organizational, and follow-up skills
- Ability to work independently while collaborating effectively with team members
- Positive attitude with a willingness to learn and take initiative
- Customer-first mindset
- "Go get 'em" attitude with a strong sense of ownership and accountability
- Self-starter who proactively seeks solutions and follows through on commitments
- Team player who enjoys helping others succeed
- Comfortable learning new technologies and processes quickly
- Strong attention to detail and commitment to quality service
- Experience working with service management or ticketing systems
- Experience delivering end-user training or creating instructional materials
- Knowledge of Microsoft 365 administration and collaboration technologies
- Experience supporting enterprise business users
Company Overview
Company H1B Sponsorship