Note: The job is a remote job and is open to candidates in USA. 7FigureDocs is seeking an SEO Support Specialist to support clients and collaborate with its internal SEO team. The role manages SEO support tickets, troubleshoots client questions, communicates through email and calls, reviews SEO data and websites, and coordinates issue resolution.
Responsibilities
- Manage and respond to client SEO support tickets
- Troubleshoot SEO-related questions and concerns
- Hop on client calls when needed to troubleshoot and resolve issues
- Communicate with clients through email, support tickets, and calls
- Review websites, rankings, Google Business Profiles, and SEO reports to help identify issues
- Work with our internal SEO team to resolve more technical requests
- Follow up with clients to make sure open issues are resolved
- Explain SEO concepts in a simple, client-friendly way
- Keep support requests and client notes organized
Skills
- * Previous experience with **SEO, Local SEO, digital marketing, or SEO support**
- * Understanding of SEO basics, including on-page SEO, Local SEO, Google Business Profiles, keyword rankings, technical SEO, and reporting
- * 🗣️ **Proficient in spoken and written English**
- * Comfortable speaking directly with U.S.-based clients and joining client calls
- * Strong communication and problem-solving skills
- * Organized and able to manage multiple support requests
- * ⚡ **Reliable, high-speed internet connection** suitable for video calls and remote work
- * Ability to work independently in a remote environment
- * Full-time: 40 hours per week
- * Must be available to work a consistent **U.S. time zone**
- * 100% remote
- Experience with tools such as **Google Search Console, Google Analytics, SEMrush, Ahrefs, WordPress, or similar SEO platforms** is a plus
Benefits
- 100% remote
Company Overview