Note: The job is a remote job and is open to candidates in USA. Masse is a 50-person SEO agency that delivers innovative campaigns to tech companies at the forefront of AI, robotics, and telehealth. They are seeking an SEO Account Manager to manage client relationships and ensure seamless communication and project delivery. The role involves regular client interactions, overseeing project timelines, and identifying growth opportunities within client accounts.
Responsibilities
- Own a portfolio of client accounts, managing relationships, expectations, and communications day-to-day
- Run regular client calls and reporting sessions, translating campaign performance into clear business narrative
- Work alongside our SEO and content teams to brief, coordinate, and QA deliverables before they go to clients
- Identify upsell and expansion opportunities within your portfolio and flag them with the Account Director
- Maintain accurate records in our project management tools and ensure client timelines are tracked
- Escalate risks and flag account health issues proactively — no surprises
- Take the lead in onboarding new clients and getting them up to speed quickly
Skills
- 2–4 years of account management experience, ideally within a digital agency or SEO/content environment
- Confident, clear communicator — in writing, on calls, and in person
- Organised and detail-oriented, able to manage multiple clients without dropping the ball
- Commercial awareness — you understand what clients care about and can connect delivery to outcomes
- Comfortable working in a fast-paced, growing agency where processes are still being shaped
- Familiarity with SEO concepts, content marketing, or performance reporting is a strong plus
Benefits
- Performance-based bonus
- Remote working, with unlimited PTO
- Real career progression as Masse scales
Company Overview