Note: The job is a remote job and is open to candidates in USA. Aptean is a global provider of mission-critical, industry-specific software solutions, and they are seeking a Lead Professional Services Consultant focused on Exenta ERP. In this role, you will deliver and lead ERP implementations for customers in the apparel and textile industries, acting as a trusted advisor and managing complex customer relationships.
Responsibilities
- Lead full lifecycle implementations of Exenta ERP, including discovery, requirements definition, configuration, testing, training, and go-live support for apparel and textile customers
- Serve as a trusted advisor to clients, guiding them on best practices and ensuring alignment between business processes and system capabilities
- Partner with project managers and cross-functional teams to deliver projects on time, on budget, and on schedule while managing multiple engagements simultaneously
- Apply deep knowledge of apparel and textile operations, including production, supply chain, and inventory management, to drive effective system configurations and outcomes
- Act as an escalation point for complex customer issues, providing expert-level troubleshooting and ensuring timely and effective resolution
- Work closely with Product Management and R&D teams to communicate customer feedback, identify trends, and drive enhancements to Exenta ERP
- Mentor junior consultants, contribute to internal knowledge bases, and promote best practices across the Professional Services organization
- Build and maintain strong customer relationships, managing expectations and ensuring a high level of customer satisfaction throughout engagements
Skills
- 7+ years of experience in ERP implementations, with a strong track record of leading full lifecycle projects
- Demonstrated experience working with ERP solutions in the apparel and/or textile industry (Apparel Saas/ERP strongly preferred)
- Proven ability to lead client engagements, facilitate discovery sessions, and translate business requirements into system configurations
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management skills, with the ability to influence at multiple levels
- Experience managing multiple projects in a fast-paced, client-facing environment
- Ability to work independently while also mentoring and guiding team members
- Bachelor's degree preferred but not required
Benefits
- Robust benefit plans
- Opportunity to grow your career in a fast-paced, flexible and casual environment
- Outstanding opportunity for career development and growth
Company Overview
Company H1B Sponsorship