Note: The job is a remote job and is open to candidates in USA. The E.W. Scripps Company is seeking a Senior Work Management Engineer to own and evolve their enterprise-wide work management platform. This role involves designing solutions that unify IT Service Management, project delivery, and workflow automation to improve efficiency and deliver measurable business value.
Responsibilities
- Serve as the technical owner of Scripps' enterprise Atlassian platform, and all related capabilities. Design, configure, maintain, and continuously improve platform functionality to support business and technology operations
- Design and optimize workflows, service management processes, and governance practices that support incident, request, problem, change, release, and work management across the organization
- Work directly with business and technology teams to understand requirements, translate processes into scalable solutions, and ensure the platform delivers measurable business value
- Maintain platform standards, security, permissions, data quality, configuration management, documentation, and lifecycle governance to ensure a scalable and sustainable environment
- Develop and support automation, integration, and emerging platform capabilities that improve efficiency, data quality, user experience, and enterprise-wide connectivity
- Create dashboards, metrics, and reporting solutions that provide insight into platform performance, service delivery, operational effectiveness, and organizational outcomes
- Support onboarding, training, documentation, and best practices to drive adoption, consistency, and effective use of the platform across the enterprise
- Partner with internal stakeholders and external implementation partners to identify opportunities for consolidation, process improvement, self-service, AI enablement, and long-term platform maturity
Skills
- Deep hands-on experience administering and configuring Atlassian solutions, and all related platform capabilities
- Ability to translate business requirements into scalable, maintainable workflows, configurations, automations, and technical solutions
- Strong understanding of ITSM principles and experience supporting incident, change, request, problem, and service delivery processes
- Experience implementing integrations, APIs, automation frameworks, and connected solutions that improve operational efficiency and data quality
- Ability to develop dashboards, metrics, reporting, and performance insights that drive data-informed decision making
- Strong communication and collaboration skills with the ability to partner effectively with both technical and non-technical teams
- Demonstrated ability to identify opportunities, solve complex problems, drive adoption, and continuously improve platform capabilities and user experience
- Familiarity with GitLab, pipeline integrations, DevOps toolchains, Marketplace apps, REST APIs, scripting, and integration platforms
- Demonstrated ability to leverage reporting/BI tools, advanced work-management analytics, server-to-cloud or instance consolidation migrations, agile/PMO practices to partner effectively with diverse business stakeholders including media, programming, or marketing
- Strong process enablement skills with the ability to translate real world workflows into scalable, maintainable enterprise workflows
- BS/BA in related discipline or equivalent years of experience preferred
- Generally, 5+ years of experience in related field preferred
- Atlassian certification and/or ITIL 4 Foundation or higher preferred
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