Note: The job is a remote job and is open to candidates in USA. GovCIO is seeking a Senior UX/UI Designer to support a growing portfolio of VA digital experiences. The role focuses on user-centered design, usability validation, UAT, high-fidelity prototyping, and iterative improvements for Veterans and clinical users, including telehealth and virtual care workflows.
Responsibilities
- Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
- Partner with designers and independently create UI designs and high-fidelity prototypes grounded in Human-Centered Design (HCD) principles, ensuring solutions align with veteran needs, clinical workflows, and usability best practices
- Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
- Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
- Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
- Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
- Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
- Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
- Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
- Participate in accessibility and usability forums supporting continuous product improvement
- Contribute to product recommendations that improve user adoption, workflow fit, and experience quality
Skills
- Bachelor's degree in a relevant discipline or equivalent practical experience
- 8-10 years of relevant UX, UI, usability, product design, or related experience
- Demonstrated understanding and experience creating UI designs and high-fidelity, interactive prototypes using tools such as Figma, Sketch, or Adobe XD, anchored in Human-Centered Design (HCD) principles and informed by user research to support iterative, evidence-based product development
- Experience supporting usability evaluations, task-based testing, or user-centered product validation
- Experience collaborating with product managers, designers, and developers
- Clear understanding of Agile methodologies
- Strong written, analytical, facilitation, and communication skills
- Ability to obtain and maintain a Suitability/Public Trust clearance
- Experience supporting government digital products
- Experience supporting UAT planning or facilitation
- Familiarity with accessibility principles and inclusive design
- Experience working within Agile product teams
- Knowledge of clinical workflows and healthcare operational processes preferred
- Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
- Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired
Benefits
- Fully remote work arrangement within the United States
Company Overview