Note: The job is a remote job and is open to candidates in USA. Rezilient Health is a healthcare technology company redefining primary care through its CloudClinic model, combining virtual provider visits with technology-enabled infrastructure. The Senior UX Designer will lead end-to-end design for member-facing mobile experiences and care-team workflows, including research, interaction and visual design, prototyping, implementation review, and post-launch iteration. The role also involves designing responsible AI experiences, reusable design foundations, and accessible healthcare interactions in partnership with Product, Engineering, Clinical Operations, Quality, and Compliance.
Responsibilities
- Own end-to-end member experience design: Take priority journeys from discovery and workflow mapping through prototypes, production-ready designs, implementation review, and post-launch iteration
- Partner in product discovery: Work closely with the Product Manager and mobile engineering lead to define problems, explore alternatives, and make informed tradeoffs before committing to a solution
- Deliver a high standard of craft: Create polished interaction and visual designs with clear information hierarchy, thoughtful content, and platform-appropriate mobile patterns. Partner with Engineering through design QA so the shipped experience meets the intended quality bar
- Learn directly from users: Run practical interviews, concept tests, and usability sessions with members and, where relevant, medics, providers, and care navigators. Combine those findings with product data to challenge assumptions and guide iteration
- Accelerate product and design cycles with AI: Rethink traditional research, synthesis, prototyping, and validation workflows using AI to test more ideas, reach evidence-backed decisions faster, and shorten the path from problem to shipped experience. Demonstrate measurable improvements in cycle time while preserving research integrity, privacy, and design quality
- Build realistic prototypes: Use Figma and approved prototyping tools to test interactions before implementation. For AI-powered flows, explore representative model outputs and failure cases rather than relying only on idealized mockups
- Develop reusable design foundations: Define and document components, patterns, and guidance with Engineering so quality and consistency scale beyond individual features
- Connect design to member outcomes: Partner with Product and Engineering to evaluate onboarding success, task completion, comprehension, satisfaction, and meaningful repeat engagement. Use AI acceptance, correction, and override behavior as additional diagnostic signals, not substitutes for a useful member experience
- Design responsibly: Work with Clinical Operations, Quality, and Compliance to translate agreed safety expectations into clear review, consent, escalation, and recovery flows. Use approved tools and appropriately protected or synthetic data for research and prototyping
- Support focused delivery: Participate in planning, backlog refinement, and delivery rituals, keeping design work well-scoped and aligned with product priorities. Establish practical design review and learning habits without adding unnecessary process
Skills
- 5+ years in UX, product design, or interaction design in a high-growth, technology-enabled environment, with a record of taking work from an unclear problem through launch and iteration
- Experience designing and shipping a consumer health, wellness, or fitness app used by a substantial active user base. You can explain the audience, scale, your contribution, and what changed as the product grew
- A portfolio showing excellent craft and shipped mobile experiences, with a clear account of the problem, research, tradeoffs, and results. Anonymized examples and directional results are welcome when work is confidential
- Experience learning directly from users and combining qualitative findings with product data to make and test design decisions
- Familiarity with iOS and Android interaction patterns and the ability to design for people with different abilities, levels of health literacy, and comfort with technology
- Strong proficiency in Figma, including component-based design, interactive prototyping, design systems, and clear communication of behavior and intent to engineers
- An understanding of uncertainty, disclosure, review and correction, permissions, and human handoff. You can reason about failure cases and avoid creating unwarranted trust in an automated response
- Fluency with AI-enabled design, research, and productivity tools, and the judgment to know where they help and where direct human research and review remain necessary
- Proven ability to partner closely with Product and Engineering on a small team where priorities evolve and designers are expected to remain hands-on
- The ability to simplify complex journeys, explain design rationale, facilitate tradeoff discussions, and incorporate clinical, technical, and business feedback without losing sight of member needs
- Experience bringing AI interactions to real users, including evaluating quality, handling errors, and learning after release
- Experience in care delivery or another regulated environment where privacy, clarity, and safety influence design decisions
- Experience helping people build useful habits or follow through on health goals without relying on unnecessary notifications or manipulative patterns
- Work with wearable or device data, personalized health information, or experiences spanning an app and a human care team
- Experience with documentation, referrals, care-team tasks, or patient-provider messaging, and familiarity with clinical data standards such as FHIR or HL7
- Experience establishing practical design foundations and research habits on a small team while continuing to deliver hands-on product work
Benefits
- Meaningful ownership through stock options, allowing you to share directly in the value you help create as we grow
- Comprehensive medical, dental, and vision coverage options, with Rezilient contributing toward your premiums
- Complimentary access to Rezilient's clinical programs for you and your household members, the same connected care we deliver to our patients
- 401(k) retirement plan to support your long-term financial well-being
- Flexible Paid Time Off, so you can recharge without counting days
- Dedicated Paid Sick Leave, separate from your FTO, for when health needs come first
- 11 paid company holidays each year
- Paid family leave to support you through life's biggest moments
- Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA)
Company Overview