Note: The job is a remote job and is open to candidates in USA. BambooHR is building a people intelligence platform that transforms HR and sets people free to do great work. The Partner Program Manager supports the execution and day-to-day operations of partnership programs by maintaining partner-facing tools and documentation, coordinating updates, tracking performance data, and supporting cross-functional workflows. The role also helps improve partner experiences and program operations across Product, Engineering, Operations, and Sales.
Responsibilities
- Build a strong working knowledge of BambooHR’s partnership programs, partner personas, tools, and workflows while supporting day-to-day program administration
- Maintain accurate partner-facing documentation, internal resources, user guides, and program materials
- Assist with configuring, testing, and troubleshooting partner-facing tools and platforms, resolving routine issues and escalating more complex concerns appropriately
- Support the mapping and documentation of partner journeys and internal workflows, helping identify friction points and opportunities to improve the partner experience
- Coordinate routine updates, meetings, timelines, dependencies, and action items across Product, Engineering, Operations, Sales, and other cross-functional teams
- Compile, organize, and report on program data and KPIs, including partner adoption, tool utilization, and satisfaction
- Support recurring reporting processes and help ensure stakeholders have accurate and timely visibility into program performance
- Draft and distribute internal and partner-facing communications regarding program, tool, and workflow updates under the direction of senior program leadership
- Communicate progress, risks, blockers, and timeline changes clearly and proactively to relevant stakeholders
- Identify opportunities to improve documentation, workflows, execution accuracy, and the scalability of day-to-day program operations
Skills
- 1–3 years of experience in partnerships, program coordination, business operations, sales or revenue operations, customer experience, project coordination, or a related area
- Strong organizational and prioritization skills, with the ability to manage multiple requests, deadlines, and recurring responsibilities
- Excellent attention to detail and a commitment to maintaining accurate documentation, reporting, and program information
- Strong written and verbal communication skills, with the ability to communicate effectively with both technical and business-facing teams
- Ability to coordinate cross-functional work, track action items and dependencies, and follow projects through to completion
- Comfort learning and supporting new tools, platforms, workflows, and business processes
- Analytical and problem-solving skills, with the ability to organize data, identify trends, and recognize potential issues
- Ability to work effectively in a fast-moving environment while adapting to evolving priorities
- A collaborative mindset and a strong interest in creating positive experiences for partners and internal stakeholders
- Sound judgment and the ability to recognize when an issue can be resolved independently or should be escalated
- Experience supporting partner, channel, alliance, marketplace, or integration programs
- Experience in partner operations, partner enablement, sales operations, revenue operations, or a similar operational function
- Familiarity with partner relationship management platforms, CRM systems, project management tools, or other partner-facing technology
- Experience testing or troubleshooting business tools and documenting technical processes for end users
- Experience creating user guides, process documentation, workflow maps, or other enablement resources
- Familiarity with partner-program metrics such as adoption, engagement, tool utilization, satisfaction, or partner-sourced performance
- Experience building or maintaining recurring reports and dashboards
- Demonstrated ability to identify workflow friction and recommend practical process improvements
- Experience coordinating work across Product, Engineering, Operations, and Sales teams
- Curiosity about partner ecosystems and a desire to grow a career in partnerships or program management
Benefits
- Remote position available in the listed state
- A Great Company Culture recognized by multiple organizations
- Comprehensive health, life, and disability insurance
- 4 weeks of vacation
- 12 company holidays
- Parental leave
- Volunteer time off
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Professional development
- Flexibility to thrive both in and outside the office
Company Overview