Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider that helps people make decisions easier and lives better. The Senior Underwriting Consultant evaluates applications with the highest financial impact and complexity, manages complex underwriting processes, and ensures decisions comply with established policies. The role also provides expertise, training, auditing, appeal reviews, fraud referral assessment, and support to junior colleagues and management.
Responsibilities
- In addition to those performed by Underwriter Consultants - identify and provide solutions to work related problems and issues (i.e. Work flow, systems)
- Negotiate and manage time and resources to meet deadlines and service times
- Provide training and act as an information resource for more junior underwriters
- May process all aspects of auditing, formal appeal reviews and contestable claim review
- Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies
- Audit medical record summaries to ensure documentation is in accordance with our established guidelines
- Assist management with various research projects pertaining to risk assessment
- Process formal underwriting appeals and complaints
- Review underwriting fraud referrals for appropriateness and assist management with book of business reviews
- Review contestable claims for potential misrepresentation during underwriting
- Maintain good relationships within a self-directed team environment
- Project a professional image and serve as an example to junior staff
- Manage all aspects of underwriting process for most complex cases
- Serve as a subject matter expert for more junior colleagues and management
- Process formal underwriting appeals and complaints
- Manage underwriting fraud referrals for appropriateness and assist management with book of business reviews
- Assist management with staff training and consults
Skills
- This is a remote role open to any location in continental US
- • College graduate or business equivalent
- • Preferably 7 or more years of underwriting experience or exposure
- • Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses
- • Strong knowledge of referral areas
- • Strong organizational, communication and interpersonal skills
- • Strong analytical skills; ability to define, research and resolve problems
- • Excellent ability to create and maintain customer relationships
- • Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
- • Strong ability to comprehend, retain and apply current technical information to daily work issues
- • Strong knowledge of company plans, riders, benefits and illustrations
- • Strong knowledge of medical science, technology and terminology and their impact on morbidity
Benefits
- Remote work arrangement.
- Empowerment to learn and grow the career you want.
- Flexible environment supporting well-being and inclusion.
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Various retirement savings plans, including pension/401(k) savings plans and a global share ownership plan with employer matching contributions.
- Financial education and counseling resources.
- Up to 11 paid holidays each year in the U.S.
- 3 personal days each year in the U.S.
- 150 hours of vacation each year in the U.S.
- 40 hours of sick time each year in the U.S., or more where required by law.
- The full range of statutory leaves of absence.
- Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Company Overview
Company H1B Sponsorship