Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The role leads complex data interface programs, client onboarding efforts, vendor integrations, and enterprise-wide initiatives while overseeing delivery outcomes, risk management, client experience, and process innovation. It also provides subject matter expertise, mentorship, stakeholder coordination, and operational leadership across Agile teams and multi-team programs.
Responsibilities
- Lead complex client onboarding and implementation of standard and custom claim extracts
- Manage connectivity, data interfaces, and integrations across multiple platforms
- Serve as primary liaison for clients, internal teams, and third-party vendors
- Oversee ServiceNow requests, ensuring SLA compliance and delivery excellence
- Execute and lead QA, testing strategy, and validation of data outputs
- Drive program execution, coordination of multi-team dependencies, and release schedules
- Proactively identify, mitigate, and manage program-level risks and operational bottlenecks
- Define, track, and report operational metrics and performance guarantees
- Lead process improvement initiatives and introduce automation and efficiencies
- Serve as SME and mentor across Data Interfaces and Project Management disciplines
- Manage staffing, including temporary resources, during peak demand
- Lead cross-functional planning sessions and stakeholder alignment
- Drive customer experience improvements and NPS outcomes
- Lead execution of complex vendor transition and program plans
- Coordinate resources, timelines, and deliverables across multiple teams
- Serve as SME in project scope definition, risk identification, and methodology
- Manage high-risk and complex projects with full responsibility for outcomes
- Generate and analyze delivery and project metrics
- Ensure compliance with Agile and governance standards
- Implement change management processes to improve delivery outcomes
- Influence forecasting, planning, and budgeting processes
- Lead Agile teams, scrum teams, and large program workstreams
- Provide training and mentorship to project managers and analysts
Skills
- 5+ years of experience in systems management, data interfaces, or program operations
- 3+ years of experience leading complex programs and multi-team delivery
- 2+ years of experience with tools such as ServiceNow, Jira or similar
- Proven leadership, communication, and stakeholder management skills
- Bachelor's degree in technical or business field
- PMP, Agile, Scrum or SAFe certification
- Healthcare or PBM experience
- Strong knowledge of claims systems, file integrations, and data solutions
- Experience with automation, reporting, and analytics tools
- Experience in remote/global program environments
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Flexibility to telecommute from anywhere within the U.S.
- Career development opportunities
Company Overview
Company H1B Sponsorship