Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group's Optum organization delivers care aided by technology to help millions of people live healthier lives. The Senior Technology Project Manager will lead complex data interface programs, client onboarding, vendor integrations, and enterprise initiatives while managing delivery outcomes, risks, stakeholder alignment, and process improvements.
Responsibilities
- Lead complex client onboarding and implementation of standard and custom claim extracts
- Manage connectivity, data interfaces, and integrations across multiple platforms
- Serve as primary liaison for clients, internal teams, and third-party vendors
- Oversee ServiceNow requests, ensuring SLA compliance and delivery excellence
- Execute and lead QA, testing strategy, and validation of data outputs
- Drive program execution, coordination of multi-team dependencies, and release schedules
- Proactively identify, mitigate, and manage program-level risks and operational bottlenecks
- Define, track, and report operational metrics and performance guarantees
- Lead process improvement initiatives and introduce automation and efficiencies
- Serve as SME and mentor across Data Interfaces and Project Management disciplines
- Manage staffing, including temporary resources, during peak demand
- Lead cross-functional planning sessions and stakeholder alignment
- Drive customer experience improvements and NPS outcomes
- Lead execution of complex vendor transition and program plans
- Coordinate resources, timelines, and deliverables across multiple teams
- Serve as SME in project scope definition, risk identification, and methodology
- Manage high-risk and complex projects with full responsibility for outcomes
- Generate and analyze delivery and project metrics
- Ensure compliance with Agile and governance standards
- Implement change management processes to improve delivery outcomes
- Influence forecasting, planning, and budgeting processes
- Lead Agile teams, scrum teams, and large program workstreams
- Provide training and mentorship to project managers and analysts
Skills
- * 5+ years of experience in systems management, data interfaces, or program operations
- * 3+ years of experience leading complex programs and multi-team delivery
- * 2+ years of experience with tools such as ServiceNow, Jira or similar
- * Proven leadership, communication, and stakeholder management skills
- * Bachelor's degree in technical or business field
- * PMP, Agile, Scrum or SAFe certification
- * Healthcare or PBM experience
- * Strong knowledge of claims systems, file integrations, and data solutions
- * Experience with automation, reporting, and analytics tools
- * Experience in remote/global program environments
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Telecommute from anywhere within the U.S.
- Career development opportunities
Company Overview