Note: The job is a remote job and is open to candidates in USA. F2Onsite is seeking a Senior Technical Writer to develop, standardize, and deploy SOPs across multiple departments. The consultant will work under the PMO's direction to deliver clear and compliant procedures while collaborating with department leads and subject matter experts.
Responsibilities
- Draft, revise, and finalize SOPs using approved Library templates, numbering conventions, and document classifications
- Facilitate working sessions and interviews with subject matter experts, frontline staff, and leadership to capture accurate process detail
- Review existing documentation and identify content to formalize, consolidate, or retire
- Ensure procedures reflect applicable compliance obligations, including OSHA, ADA, CIPA, and related public agency requirements, and flag gaps for leadership review
- Publish approved SOPs to the SharePoint repository with correct metadata, version control, and review dates
- Develop rollout communications, quick reference materials, and training artifacts that support staff adoption across all locations
- Prepare review packages for the SOP governance process and incorporate feedback through controlled revision cycles
- Provide regular status reporting to the PMO, including progress, risks, and dependencies
- Document repeatable playbooks and coach designated staff so the Library can sustain the program after the engagement concludes
Skills
- Seven or more years of experience in business process documentation, SOP or policy development, or technical writing in operational environments
- Demonstrated delivery of a high-volume documentation portfolio, 40 or more procedures within a single program, on a fixed timeline
- Experience working within a formal governance or document control framework, including version control and structured approval workflows
- Strong facilitation, interviewing, and plain-language writing skills, with samples available on request
- Proficiency with Microsoft 365, including SharePoint document libraries and advanced Word
- Availability for scheduled virtual working sessions with Library staff during Eastern Time business hours
- PMP, CAPM, or comparable project management credential, or experience operating within a PMO structure
- Experience in public sector, library, higher education, or other multi-site public-facing environments
- Familiarity with security, IT service management (ITIL), or facilities operations domains
- Experience supporting training and change management for procedural rollouts
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