Note: The job is a remote job and is open to candidates in USA. Dropzone AI is a cybersecurity company using generative AI to augment security analysts and transform cyber defense. The Senior Technical Writer will own the customer documentation system end to end, including integration guides, administration and configuration documentation, API references, release notes, and AI behavior explanations. The role partners with product, engineering, customer success, and sales engineering to ensure customers can successfully use the product independently.
Responsibilities
- Own the customer documentation platform: information architecture, authoring workflow, review process, publishing, and search. Make it easy to find, easy to maintain, and accurate on the day a release ships
- Write and maintain integration guides for every supported data source and alert source, in a repeatable template that a new integration can fill in a day
- Write admin and governance documentation for enterprise and MSSP customers: tenant management, access control, API keys, audit trail, and response action authorization
- Own the API reference and developer-facing docs, working with engineering to keep them generated from source where possible and hand-written where it matters
- Write release notes that tell customers what changed, why, who benefits, and what the known limitations are. Every customer-visible release ships with documentation, not after it
- Write the explanatory material that helps customers understand and govern AI-completed work: how investigations are structured, how evidence and uncertainty are presented, what the system does and does not do
- Partner with customer success and support to find where documentation gaps generate tickets, and close them
- Establish a style guide and docs-as-code workflow that engineers and PMs can contribute to without you as a bottleneck
Skills
- 5+ years of technical writing experience for software products with a technical buyer, with at least 2 years documenting APIs, integrations, or infrastructure-adjacent products
- Docs-as-code fluency: Git, Markdown, and at least one static documentation framework such as Docusaurus, MkDocs, Mintlify, or equivalent
- Ability to read code and API specifications well enough to document them accurately and to notice when the implementation disagrees with the spec
- A portfolio that shows you can explain a complex system to a practitioner under time pressure, with structure and precision rather than volume
- Comfort interviewing engineers and product managers to extract what actually happened, and the persistence to keep asking until the answer is complete
- Strong editorial judgment: you know what to leave out, and you can defend it
- Experience owning a documentation set end to end, including information architecture and maintenance, not just individual articles
- A preference for focused ownership over distributed coordination. You do your best work deeply embedded in a product with a small, accountable team
- Early-stage startup mindset. You thrive on ambiguity and move with lightspeed execution
- Being data-driven is part of your DNA
- Cybersecurity or security operations domain experience. Familiarity with SIEM, EDR, identity, and cloud security data sources is a strong plus
- Experience documenting AI or ML products, especially explaining model behavior, evidence, and limitations to non-specialist users
- Experience at Series A–C stage companies where you were the first or only documentation hire
- Experience with documentation analytics and using support ticket data to prioritize what to write
- Familiarity with structured authoring or content reuse systems
Benefits
- Significant above market new hire equity grants
- 100% remote company where you will work from your home
- Company-provided equipment to set you up for success
- Company paid health insurance
- 401K Plan with employer match
- Self-Managed PTO
- Parental leave
Company Overview
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