Note: The job is a remote job and is open to candidates in USA. EPIC iO Technologies builds real-world technology solutions using AI, intelligent video, edge technology, and enterprise-grade wireless connectivity. The Project Manager manages customer technology projects from initiation through completion, coordinating cross-functional teams, technical resources, stakeholders, documentation, risk tracking, and reporting to ensure successful delivery.
Responsibilities
- Manage assigned customer projects through the full lifecycle, including initiation, planning, execution, monitoring, handoff, and closure
- Clarify customer objectives, success criteria, project scope, risks, dependencies, and expected business outcomes with internal and external stakeholders
- Coordinate technical and non-technical cross-functional teams to keep project activities aligned, documented, and moving toward completion
- Maintain project schedules, action items, deliverables, status updates, RAID logs, project documentation, and stakeholder communications in the appropriate project tools
- Track risks, actions, issues, and dependencies using a consistent approach and communicate impacts, mitigations, owners, and due dates
- Assist with problem identification and resolution by documenting issues, coordinating responsible parties, and confirming completion of corrective actions
- Monitor project progress against defined success criteria and escalate variances, delays, blockers, or customer-impacting issues in a timely manner
- Support resource and event tracking and prepare weekly, monthly, quarterly, or ad-hoc reporting as required by leadership or customer needs
- Communicate clearly with technical and non-technical stakeholders by phone, email, meetings, and project updates
- Identify and quantify project variances, recommend corrective actions, and track follow-through to support project delivery outcomes
- Collaborate across workstreams outside the direct project team to complete deliverables, support handoffs, and reduce project friction
Skills
- Minimum five (5) years of experience managing IT or technology projects, including delivery in B2B and SaaS environments
- Strong interpersonal, written, and verbal communication skills with ability to influence and interact credibly at multiple organizational levels
- Experience supporting planning, stakeholder interface, project communication, and senior management updates
- Ability to manage daily workflow with limited supervision while meeting departmental and customer requirements
- Experience managing projects in an ERP, project management, or comparable business system
- Strong organization, follow-through, documentation, risk tracking, and issue-resolution skills
- Hands-on experience delivering projects in telecommunications, wireless, or fiber environments
- Demonstrated experience managing IT infrastructure projects such as server replacement or refresh, network deployments, and unified communications (UCaaS) implementations
- PMP certification preferred; equivalent project management certification or formal training considered
- Experience with technology deployments, customer operations, field services, or multi-workstream implementation projects
- Experience using Monday.com, ERP tools, CRM systems, or comparable project/work management platforms
- Background with an enterprise technology manufacturer, systems integrator, VAR, or managed services provider delivering infrastructure, networking, or communications projects for business customers
Benefits
- Remote work environment
Company Overview