Note: The job is a remote job and is open to candidates in USA. The Wilshire Group is seeking an experienced consultant for a contracted role supporting an unnamed healthcare organization. The role coordinates Epic SER provider master file initiatives, provider data management, and cross-functional projects to maintain accurate provider information and workflows.
Responsibilities
- Coordinate Epic SER provider master file initiatives, including provider record creation, maintenance, validation, reconciliation, and optimization
- Support project planning, scheduling, milestone tracking, issue resolution, and communication across multiple stakeholder groups
- Collaborate with Medical Staff Offices, academic departments, credentialing, provider enrollment, clinical operations, and IT teams
- Review and validate provider demographic, organizational, departmental, specialty, and affiliation information within Epic
- Identify and resolve duplicate, inconsistent, incomplete, or outdated provider records
- Support processes for provider onboarding, transfers, status changes, and offboarding to maintain accurate master file information
- Coordinate the flow of provider data between source departments and Epic applications
- Work with operational and technical teams to establish standardized workflows for provider information management
- Support provider data conversion, mapping, reconciliation, testing, and validation for implementation or optimization projects
- Monitor project deliverables, communicate dependencies, and escalate barriers to appropriate leadership
- Develop and maintain process documentation, standard operating procedures, and provider data governance recommendations
- Support system testing, implementation readiness, go-live activities, and post-implementation stabilization
Skills
- Demonstrated project management or project coordination experience within healthcare IT, provider operations, or Epic-related initiatives
- Hands-on experience with Epic SER provider master file processes and provider data management
- SER (Provider Master File) credentialed Provider Administration badge
- Experience collaborating with Medical Staff Offices, credentialing departments, and academic or physician practice administration
- Strong understanding of provider master data, data integrity, validation, and operational workflows
- Experience coordinating cross-functional projects involving technical and nontechnical stakeholders
- Familiarity with provider lifecycle processes, including onboarding, credentialing, organizational changes, and termination
- Excellent organizational, analytical, communication, and problem-solving skills
- Proven ability to manage multiple priorities and work independently in a remote environment
- Epic certification or proficiency relevant to SER master file management, Cadence, or related Epic applications
- Experience supporting academic medical centers, physician groups, or large integrated health systems
- Knowledge of provider credentialing, privileging, and medical staff administration
- Experience with Epic provider record conversions, system implementations, or data standardization projects
- Familiarity with provider scheduling, referral routing, clinical department structures, and downstream Epic applications
- Experience establishing or improving provider master data governance processes
- PMP, CAPM, or another project management credential
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