Note: The job is a remote job and is open to candidates in USA. Newfire Global Partners is a visionary healthcare technology company on a mission to connect people, care, and data. They are seeking an experienced Senior Technical Writer to lead the creation of high-quality product documentation for their healthcare technology platform, ensuring that it supports successful adoption and use of their SaaS solutions.
Responsibilities
- Own documentation planning for assigned product areas, managing priorities, stakeholder reviews, timelines, and release readiness
- Create clear, customer-facing documentation that translates complex product functionality into intuitive guidance for clinical, operational, and administrative users
- Develop release notes, product guides, and enablement materials that support successful product launches and customer adoption
- Partner closely with Product and Engineering teams throughout the development lifecycle to ensure documentation is accurate, complete, and available at launch
- Collaborate with Customer Success, Technical Support, and Enablement teams to maintain consistent, up-to-date product knowledge across customer-facing organizations
- Maintain documentation governance by managing content lifecycle, version control, archival processes, and consistency across documentation platforms
- Identify documentation gaps through customer feedback, product changes, support trends, and stakeholder input, recommending improvements that enhance the user experience
- Lead documentation audits and continuous improvement initiatives to ensure content quality, usability, and long-term maintainability
Skills
- 6+ years of experience creating technical documentation for SaaS products or complex enterprise software environments
- Strong ability to organize complex information into intuitive, user-centered documentation that is clear, accurate, and easy to navigate
- Experience planning, prioritizing, and managing multiple documentation initiatives while balancing competing deadlines and evolving business priorities
- Exceptional writing, editing, and content review skills with strong judgment on when documentation requires incremental updates versus complete restructuring
- Familiarity with Software Development Lifecycle (SDLC) and Product Development Lifecycle processes, with the ability to collaborate throughout the release cycle
- Experience using MadCap Flare or similar documentation management platforms
- Proven ability to work independently, drive documentation initiatives, and thrive in fast-paced, ambiguous environments
- Strong communication skills with experience partnering closely with Product, Engineering, Customer Success, Technical Support, and other stakeholders
- Ability to align with Eastern Time working hours
- Experience working within healthcare technology, clinical workflows, care management, or other regulated industries
- Experience leveraging AI tools to accelerate documentation workflows, including drafting content, summarizing technical information, identifying consistency issues, and streamlining review processes
- Experience with Pendo or similar digital adoption and product guidance platforms
Benefits
- Remote-first environment with company provided computer
- Thirteen paid holidays per year (average)
- Medical, dental and vision coverage with multiple levels of coverage
- HSA, FSA and Dependent Care accounts
- Short-term and Long-term disability
- Life and accidental death insurance
- Discounted voluntary benefits, such as additional life insurance
- Employee Assistance Program
- Paid Parental Leave
- Flexible vacation time
- 401(k) with employer matching and immediate vesting
Company Overview