Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Senior Technical Writer, you will take ownership of content areas within a complex product ecosystem and work closely with other writers and Product teams to deliver high-quality documentation and support multimedia content strategies.
Responsibilities
- Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it’s easy for customers to find and use
- Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
- Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
- Contribute to improvements in documentation workflows and websites/content structure
- Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
- Collaborate with other writers and participate in review cycles
- Apply and help evolve team standards and processes for writing, publishing, and distribution
Skills
- 8+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
- Experience managing content across complex multi-product or multi-service environments
- Experience with AI-driven content workflows and tooling
- Strong communication and interpersonal skills, with a track record of building effective cross-team relationships
- Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
- Experience with technical authoring environments and docs-as-code approach
- Portfolio or samples that demonstrate your ability to structure, manage, and deliver content for a technical audience
- U.S. West location (Pacific Timezone)
- Experience working for an enterprise software company (strongly preferred)
- Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (strongly preferred)
- Experience with video production, eLearning development, or creating interactive training materials to support a multimedia content strategy
- Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, Javascript)
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Company Overview
Company H1B Sponsorship