Note: The job is a remote job and is open to candidates in USA. Schlage Lock Company LLC is seeking a Senior Technical Solutions Analyst to support the strategy and sustaining of core back-office applications across the Americas. The role translates business and production support needs into practical solutions, improves ERP support and governance practices, evaluates automation and analytics, and supports M&A and process harmonization.
Responsibilities
- Serve as a strategic technology partner to Americas back-office business unit stakeholders, translating business objectives and production support requirements into clear solution direction and actionable plans
- Own and help evolve the ERP sustaining and support strategy for capabilities across core modules (GL/AP/AR, Fixed Assets, Order-to-Cash, Procure-to-Pay, Inventory, MRP/MPS, Shop Floor), integrations, and related middleware/patches
- Act as a business-facing technical consultant lead for incident, problem, and change management for back-office systems, translating stakeholder needs into prioritized, executable support and enhancement solutions with clear success criteria and SLAs
- Partner with business stakeholders and platform delivery to identify and resolve system inefficiencies, recurring incidents, and technical debt that impact business operations, while proactively recommending scalable, future-proof remediation and stabilization approaches
- Establish and support intake, prioritization, and governance processes for sustaining initiatives (break/fix, defects, small enhancements, compliance fixes), ensuring transparent visibility into business value, sequencing, resource tradeoffs, and platform alignment
- Evaluate technology solutions, automation, and AI capabilities and advise when to use embedded ERP features vs. external/custom tools, ensuring alignment with company AI policy, security, and business value
- Lead proofs of concept and pilot efforts to validate new sustaining tools or automation approaches (e.g., chatbots for common transactional queries, automated reconciliations), assess business value, and reduce risk prior to broader rollout
- Bring discipline to execution through stakeholder analysis, testing expectations, user acceptance planning, cutover/readiness planning, and adoption/change coordination for sustaining releases and patches
- Coordinate cross-functional work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce blind spots and delivery/downtime risk
- Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture for ERP product and managed service providers
- Support M&A and carve-in/carve-out planning by assessing ERP impacts on processes, master data, integrations, and recommending phased, low-risk approaches aligned with business priorities
- Produce clear communications and executive-level reporting that connects technical tradeoffs, risks, recurring incident trends, and prioritization with business impact and recommended decisions
Skills
- Qualified candidates must be legally authorized to be employed in the United States
- The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position
- 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes
- Hands-on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, etc) and related integration technologies (middleware, APIs, EDI)
- Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they map to ERP configuration, master data, and integrations
- Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change) and bring structure to complex, fast-moving, or loosely governed workstreams
- Experience with production support tooling and frameworks (ServiceNow), monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking
- Knowledge of data concepts relevant to ERP (master data management, interfaces, data quality, reconciliation) and comfort working with SQL and data teams to investigate issues
- Familiarity with compliance and audit requirements (SOX, data security) and applying controls and documentation in an ERP environment
- Strong stakeholder management and communication skills, with the ability to influence senior business leaders, translate technical complexity into business impact narratives, and operate effectively across matrixed teams without direct authority
- Strong systems thinking, problem-solving, and decision-making skills
- Ability to quickly understand new operational domains and apply technology thoughtfully to improve processes and outcomes
- Comfortable operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time
Benefits
- Professional development investment
- Generous paid time off; Unlimited Paid Time Off
- 401K plan with a 6% company match and no vesting period
- Health, dental and vision insurance coverage
- Health Savings Accounts
- Flexible Spending Accounts for healthcare and/or dependent daycare expenses
- Short-Term and Long-Term Disability Insurance, paid for by Allegion
- Term life insurance coverage, with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program: earn up to $2,000 in rewards by completing wellness activities
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back
- CliftonStrengths assessment and coaching
Company Overview