Note: The job is a remote job and is open to candidates in USA. Transcarent is a health and care company providing an AI-powered platform and integrated medical, pharmacy, and care experiences. The Senior Technical Program Manager will drive development of the enterprise-wide data and AI platform, establish prioritization and intake practices, and coordinate complex cross-functional initiatives across data, engineering, product, compliance, and business teams. The role also manages executive communication, technical dependencies, release readiness, and operational excellence in a HIPAA-regulated environment.
Responsibilities
- Drive delivery with rigor. Structure the program into workstreams with clear owners, milestones, and exit criteria. Own the cross-team dependency map and critical path. Anticipate risks before they become escalations, surface tradeoffs early, and keep timelines honest as capacity, client commitments, and priorities shift. Manage release readiness across teams — dates, approvals, documentation, and communication — in a HIPAA-regulated environment where quality and compliance are non-negotiable
- Own prioritization and intake. Stand at the front line of prioritization. Build and run a lightweight intake and triage process — clear priority levels, agreed SLAs, and a defined escalation path — so the team can focus instead of fielding every request as an emergency. Make tradeoffs visible through roadmaps and dashboards, drive the planning process, and keep the team pointed at the priorities that advance the platform rather than only keeping the lights on
- Orchestrate across the data organization. Align priorities and roadmaps across the platform, data engineering, and analytics teams as well as the reporting teams that serve care, customer success, and eligibility and claims. Figure out where each team’s work fits, resolve cross-team dependencies, and drive the shift toward self-service so teams can independently own more of their own data — including supporting business changes like migrations, product re-platforming, and line-of-business divestitures, where data products must be rebuilt without breaking enterprise reporting
- Lead at the executive level. Own program-level communication to senior leadership: status, risks, tradeoffs, and decisions needed. Build trusted relationships with VPs and C-level stakeholders across engineering, product, clinical, and business functions. Frame decisions so leaders can make them quickly — and drive them to closure when they stall. Represent the program with clients and partners when integration work touches their implementations
- Operate with real technical depth and product perspective. Partner with engineering leads and architects on the data and AI platform — the Databricks lakehouse , cloud data warehousing and ELT pipelines, data migrations and consolidation, data contracts and master data, delta sharing, and identity, eligibility, and claims unification. Get in the weeds of the real decisions: which datasets already exist and which don’t, whether work can proceed ahead of a migration, and how to stack-rank competing asks once dependencies are understood — pulling that clarity out of engineers quickly, even when the answers aren’t neatly packaged. Pressure-test technical plans, spot hidden dependencies and sequencing risks, translate fluently between deep technical detail and executive narrative, and identify gaps in scope across dispersed teams and domain ownership
- Work AI-natively. Use AI tools and agentic workflows as a core part of how you operate — program tracking, documentation, analysis, and communication — and help raise the bar for how the broader organization uses them. Bring genuine curiosity about how AI changes program management itself, not just the products we build
- See beyond delivery into operational excellence and continued quality and scalability into the future
Skills
- 8+ years as a Technical Program Manager, Engineering Program Manager, or similar, with at least 3 years leading large, multi-team programs with company-wide scope and visibility
- A proven track record driving complex platform integration, migration, or post-merger technical unification programs from ambiguity to launch, with disciplined risk management and dependency tracking at scale
- Hands-on experience delivering data platform , data engineering, or analytics programs — data warehousing, ELT/ETL pipelines, data governance and data contracts, and the shift from bespoke, team-specific data marts to shared, self-service data products
- Demonstrated success managing executive stakeholders: you've owned the room with senior leadership, delivered hard news well, and driven decisions across organizational boundaries
- Strong technical fluency — you can read an architecture diagram critically, engage credibly in design discussions, and challenge engineering plans constructively
- Working familiarity with a modern data and lakehouse stack (e.g., Databricks/Spark, cloud data warehouses, ELT, delta sharing) — enough to reason about datasets, dependencies, and sequencing and to ask the right questions, without needing to write the code yourself
- A track record of standing up intake, triage, and prioritization frameworks — priority levels, SLAs, escalation paths, and roadmap and visibility tooling — that reduced reactive load and protected strategic work
- Exceptional written and verbal communication; your program docs and status updates create alignment on their own
- Comfort operating in a fast-moving environment with competing priorities, incomplete information, and high stakes
- A software engineering background is a plus
- Bonus: experience in healthcare or employer benefits, HIPAA-regulated environments, or shipping AI/LLM products
Benefits
- Corporate bonus program for all regular employees
- Sales incentive for all regular employees, with target included in OTE
- Stock options for all regular employees
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off
- 13 paid holidays
- Life Insurance
- Disability Insurance
- Supplemental Insurance
- Mental Health and Wellness benefits
Company Overview
Company H1B Sponsorship