Note: The job is a remote job and is open to candidates in USA. Ditto is redefining how data moves at the edge with a peer-to-peer sync engine for resilient, real-time applications. The Senior Technical Program Manager will own post-sale customer programs for high-stakes enterprise accounts, driving technical implementations, translating customer requirements into engineering deliverables, coordinating cross-functional teams, and owning renewal outcomes.
Responsibilities
- Build and maintain documented program plans for every assigned account, covering milestones, risks, dependencies, and clear ownership
- Drive customer implementations from kickoff to production, working backwards from go-live to ensure nothing falls through the cracks
- Translate customer requirements into actionable engineering deliverables in partnership with Product, Engineering, and FDEs
- Manage parallel work streams across multiple accounts without losing track of what is at risk
- Partner with the AE as a peer, not a support function, proactively keeping them informed of account health, customer sentiment, and any signals that have commercial implications
- Coordinate across engineering, product, support, and FDE to move customer programs forward without direct authority over any of them
- Own incident and escalation management end-to-end: route clearly, communicate accurately to the customer, and close the loop
- Be the single point of accountability for your accounts internally. If something is falling through the cracks, you catch it
- Own renewal outcomes for your portfolio. Renewals should never be a surprise
- Align with the AE on a shared account narrative. Customers should never experience a gap between what sales told them and what post-sales is executing against
- Surface expansion signals and route them to the AE with the context needed to act
- Establish trusted advisor status with customer engineering leads, project managers, and executive sponsors
- Conduct QBRs and executive business reviews that reflect real program status, not just a health score
- Help refine the playbook. Ditto's enterprise engagement model is actively evolving and this role will contribute to it
- Contribute structured account intelligence back to product and engineering through the voice of your customers
Skills
- Demonstrated experience managing complex technical implementations with direct customer-facing accountability
- Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
- Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
- Comfort operating in fast-moving, under-defined environments
- Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite)
- Experience coordinating across internal teams including engineering, product, and support without direct authority
- Background in technical program management, professional services, or implementation in a platform/infrastructure SaaS company
- Exposure to SDK- or API-based products where customers build on top of the platform
- Prior experience at or familiarity with companies like Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar
- Experience managing incident escalations with engineering dependencies
- Located in Atlanta or Washington DC
Benefits
- Meaningful equity
- In the US, health insurance
- In the US, dental insurance
- In the US, vision insurance
- In the US, life insurance
- In the US, disability insurance
- In the US, a 401(k)
- In the US, flexible spending accounts
- Flexible time off
- Remote work
- The Atlanta office is always open if you ever want a place to work or meet up with teammates
Company Overview
Company H1B Sponsorship