Note: The job is a remote job and is open to candidates in USA. Zip Co is a digital financial services company offering point-of-sale credit and digital payment services. The Senior Technical Product Manager will lead the technology roadmap for customer onboarding and underwriting, driving approval rates, activation, and acquisition while balancing fraud and credit risk. The role partners with Engineering, Credit, Fraud, Risk, and other stakeholders to deliver scalable platform capabilities, AI-enabled workflows, and low-code features.
Responsibilities
- Define and execute platform strategies that drive measurable outcomes across sign-up, loan approvals, and activation while balancing risk
- Partner closely with Engineering, Credit, and Fraud teams to build scalable, compliant, and performant onboarding and lending platform capabilities
- Evaluate and implement AI-enabled product capabilities, workflows, and or automation opportunities that improve customer onboarding experiences and operational efficiency
- Collaborate with Engineering and Risk to deliver low-code platform features that accelerate business responsiveness to changing business, risk, and regulatory requirementsenvironmental and compliance landscapes
Skills
- Track record of leading loan origination and new customer onboarding, optimizing approval rates while mitigating fraud and credit risk
- Strong analytical and data fluency with experience using business metrics to drive product strategy and prioritization
- Experience with different AI tools and techniques to accelerate personal and/or squad productivity
- Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office
- 6+ years of Product Management experience, including experience supporting fintech, payments, lending, or financial services platforms
- Proven experience owning onboarding, activation, or growth-focused product initiatives with measurable business impact
- Strong technical fluency with the ability to collaborate effectively with Engineering teams on APIs, platform architecture, and technical tradeoffs
- Demonstrated ability to use data, experimentation, and business metrics to inform prioritization and product decisions
- Strong understanding of experimentation methodologies including A/B testing, cohort analysis, and growth optimization frameworks
- Experience working cross-functionally with Risk, Compliance, Operations, Design, Analytics, and Data Science stakeholders
- Familiarity with AI-enabled product capabilities, including the ability to evaluate AI use cases within customer onboarding and growth experiences
- Clear alignment with Zip's core values: Customer First, Own It, Stronger Together, and Change the Game
- Please note that visa sponsorship is not available for this position
Benefits
- Flexible working culture
- Incentive programs
- Unlimited PTO
- Generous paid parental leave
- Leading family support policies
- Company-sponsored 401k match
- Learning and wellness subscription stipend
- Beautiful Union Square office with a casual dress code
- Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
Company Overview