Note: The job is a remote job and is open to candidates in USA. Zayo provides mission-critical bandwidth and communications infrastructure solutions to companies across North America and Europe. The Senior Technical Product Manager will lead the strategy, delivery, and adoption of customer-facing and internal APIs, AI-enabled capabilities, and platform integrations while coordinating cross-functional teams and preparing for future people leadership.
Responsibilities
- Product and program ownership: Own the vision, roadmap, priorities, and delivery plan for API and AI-enabled capabilities that improve customer experience, employee productivity, operational efficiency, and business scalability
- API portfolio leadership: Guide customer-facing, partner, and internal API capabilities through discovery, design, implementation, documentation, onboarding, adoption, and ongoing lifecycle management
- AI enablement: Identify valuable AI opportunities and establish disciplined delivery practices that include evaluation criteria, testing, safeguards, human review, production monitoring, and measurable outcomes
- Identity and access alignment: Ensure authentication, authorization, entitlement, privacy, and security requirements are identified early and incorporated into customer and internal experiences
- Technical product ownership: Ensure engineers understand the business outcome, user need, system context, dependencies, acceptance criteria, and definition of done before implementation begins
- Planning and prioritization: Maintain a cohesive implementation plan in which priorities, justification, dependencies, ownership, delivery forecasts, and risks remain visible and current
- Requirements and documentation: Produce clear business requirements, technical requirements, process models, API documentation, decision records, and executive-ready summaries
- Release and operational readiness: Coordinate testing, UAT, security review, support readiness, communications, rollout, adoption measurement, and post-release follow-up
- Customer and partner enablement: Work with customers, sales, support, and external partners to understand integration needs, improve onboarding, and provide accurate technical guidance
- Executive communication and cross-functional alignment: Provide concise, current reporting on progress, outcomes, decisions, risks, dependencies, resource needs, and recommended actions, and align business, product, engineering, architecture, security, infrastructure, operations, and support teams around shared outcomes
- Operational improvement and change leadership: Identify and address manual work, fragmented integrations, unclear ownership, unreliable handoffs, and recurring support issues, and help the organization adopt new APIs, AI-enabled processes, and ways of working through clear communication, training, feedback, and measurable adoption
- Outcome accountability: Measure success through adoption, reliability, customer and employee experience, delivery speed, reduced manual effort, and realized business value
- Delivery-team leadership: Lead a cross-functional development pod through shared purpose, clear ownership, structured decisions, regular delivery rhythms, and direct resolution of blockers
- People leadership and growth: Mentor and develop members of the delivery pod, and as the team scales, assume direct people-management responsibilities — hiring, coaching, performance development, and career growth — beginning with a technical project manager and potentially software engineers
Skills
- **Undergraduate degree in engineering, computer science, product management, business, or a related technical field**
- **A minimum of eight (8) years of relevant experience, or equivalent practical experience.**
- **Demonstrated success leading API, integration, platform, developer-experience, or enterprise software initiatives.**
- **Strong understanding of the API lifecycle, including contracts, versioning, compatibility, documentation, testing, load and performance validation, observability, security, and deprecation.**
- Working knowledge of identity, authentication, and authorization concepts, including SSO, MFA, OAuth, OpenID Connect, role-based access, customer entitlements, token management, and service identities
- Practical understanding of modern AI product-development processes, including use-case selection, prototyping, evaluation, human oversight, security review, observability, cost and performance management, and production monitoring
- Comfortable using AI assistants and agentic tools as part of everyday research, requirements development, analysis, prototyping, testing, and delivery work, and able to help teams adopt AI responsibly by establishing repeatable workflows, quality controls, evaluation criteria, and clear human accountability
- Sufficient technical fluency to review architecture, API specifications, logs, service behavior, testing evidence, and technical tradeoffs with engineers
- Experience converting business needs into complete requirements, acceptance criteria, delivery plans, and measurable outcomes
- Proven ability to lead software engineers, technical specialists, vendors, and cross-functional partners through influence rather than reporting authority, and to build trusted relationships across product, engineering, security, architecture, operations, sales, support, and leadership
- People-leadership experience gained through direct management, mentorship, or leading delivery teams, with the seniority and readiness to take on direct reports as the team grows; prior direct people management is a plus, not a requirement
- Strong understanding of secure software delivery, privacy, data governance, operational readiness, and enterprise risk management
- Outstanding organizational and prioritization skills, with the ability to balance strategic programs, production needs, technical debt, and immediate customer demands
- Strong business acumen and the ability to support recommendations with customer evidence, operational data, financial impact, or clearly defined business value
- Demonstrated ability to communicate complex technical subjects to non-technical audiences and present decisions, progress, risks, and recommendations to executives, with strong writing and storytelling skills spanning technical requirements, executive updates, roadmaps, customer documentation, and decision records
- This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future
- **Telecommunications, digital commerce, quoting, ordering, billing, service-management, or customer-portal experience.**
- **Experience delivering AI or API capabilities in a highly available, regulated, security-sensitive, or large-enterprise environment.**
Benefits
- Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
- Health insurance
- Life insurance
- Disability retirement plans
- Paid time off
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview