Note: The job is a remote job and is open to candidates in USA. Okta provides secure identity and access solutions that connect people and technology. The Senior Technical Consultant will deliver hands-on Auth0 implementation and deployment services, manage concurrent customer projects, provide technical consulting and training, and support continuous improvement of delivery processes.
Responsibilities
- Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
- Gather, analyze, and document post-sales requirements
- Communicate to customers and partners at the technical and/or functional level appropriate for the situation
- Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
- Be prompt and deliver high quality service and leadership to align with customer goals and requests
- Manage project scope, schedule, status, and documentation
- Mentor and train customers on the service
- Act as a liaison between Customers and Product Management to drive product development
- Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
- Interact with management and other roles within the customer organization and Okta
- Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
- Perform hands on technical design, configuration, and troubleshooting of the Okta service
- Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
- Manage multiple concurrent deployment projects
- Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
- While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
- Utilize knowledge of typical enterprise identity life cycle management processes and standards
- Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
- May provide mentoring, guidance, and expertise to less experienced team members
- Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
- Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
- 25% future travel required to customer sites
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
- Asks probing questions to elicit facts and clarify a situation
- Identifies critical issues with ease
- Engages appropriate resources to obtain information, seek suggestions and acquire assistance
- Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- Delivers informative, well-organized presentations
- Understands how to communicate difficult/sensitive information thoughtfully
- Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities
- Facilitates effective team interaction
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Manages client expectations effectively
Skills
- 5+ years experience as a technical consultant delivering solutions to external customers
- Minimum 3 years experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, Node, etc.)
- Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation)
- Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Ability to work independently and multi-functionally supporting the development of client work you're doing
- Experience in designing and implementing security and identity management solutions to support critical systems and business programs
- Knowledge of typical enterprise identity life cycle management processes and standards
- Able and willing to be a hands-on contributor
- Superb communication skills, including issue tracking, triaging and crisis management
- A Bachelor's degree (or equivalent relevant experience) in Computer Science, Information Technology or related discipline required
- Non-JavaScript Software development experience (Java, .Net, Go, C#, Flutter, PHP, etc)
- Experience in delivering Auth0 implementations for organizations
- Experience with Node JS runtime environment
- Mobile development experience (iOS and Android)
Benefits
- Equity (where applicable)
- Health, dental and vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
- Bonus
- RRSP with a match
- Healthcare spending
- Telemedicine
- An immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one
Company Overview
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