Note: The job is a remote job and is open to candidates in USA. Expel is hiring a Senior Technical Account Manager to help strategic and enterprise customers realize technical value from its security service. The role drives platform adoption and integrations, advises customers on security operations, coordinates technical incident responses, and supports retention in partnership with Customer Success Managers.
Responsibilities
- Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
- Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
- Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
- Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
- Provide technical content and support for CSM-led quarterly business reviews
- Handle complex troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed
- Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication
- Identify technical expansion opportunities (new integrations, additional coverage)
- Provide coaching and mentorship to less experienced TAMs and CSMs on technical matters
Skills
- 7+ years of security industry experience, majority in consultative customer-facing roles
- Deep technical expertise in three or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
- Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
- Understanding of enterprise security operations and the challenges security teams face
- Strong consultative skills; leads with listening, understands customer context before recommending solutions
- Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors
- Authorized to work in the United States
Benefits
- Extend your network of security leaders across a wide variety of industries
- Plug you in to customer missions that matter: keeping people safe and saving lives
- Deepen your expertise in the security market, and in particular security operations
- Set you up to flex your consultative risk management and security strategy muscles
- Provide access to, hands down, the best security operations platform on the market
- Help you continue to gain experience with security technologies and methodologies
- Bonus eligibility
- Equity
- Unlimited PTO (which we model and encourage)
- Work location flexibility
- Up to 24 weeks of parental leave
- Really excellent health benefits
Company Overview