Note: The job is a remote job and is open to candidates in USA. 1Password is a cybersecurity company building solutions for secure identity, access management, device trust, and SaaS security. The Senior Technical Account Manager will guide customers through post-sale technical journeys, including implementation, integration, adoption, expansion, and renewal, while advising on security and identity solutions. The role also involves partnering cross-functionally, representing customer needs, and creating scalable resources to improve customer outcomes.
Responsibilities
- Own technical relationships with customers throughout onboarding, adoption, expansion, and renewal
- Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews
- Advise customers on identity, access management, device trust, and SaaS security, translating complex concepts into practical business outcomes
- Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value
- Represent customer needs internally by sharing insights and feedback with Product, Marketing, Support, and other cross-functional teams
- Create scalable resources such as playbooks and knowledge-base content that improve customer outcomes
- Mentor peers, contribute to enablement, and help improve customer lifecycle processes
Skills
- At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused Business-to-Business (B2B) environment
- Experience leading technical onboarding and implementation conversations with both technical and business stakeholders
- Strong communication, storytelling, and demonstration skills, with the ability to explain complex technical concepts clearly
- Experience using proactive technical engagement to support customer adoption, expansion, or renewal
- Working knowledge of modern security frameworks and identity protocols, including Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Security Assertion Markup Language (SAML), and Open Authorization (OAuth), as well as compliance standards such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR)
- Ability to work independently in a remote-first environment and collaborate effectively across teams
- Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence when the immediate answer is not known
- This is a remote opportunity within the US and Canada
- Familiarity with artificial intelligence (AI) technologies and the ability to discuss how evolving technology may affect customer needs and product roadmaps
- Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, application programming interfaces (APIs), webhooks, integrations, or public cloud platforms
- Experience mentoring peers, improving enablement, or scaling customer lifecycle processes
Benefits
- Health and wellbeing
- Maternity and parental leave top-up programs
- Competitive health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- An equity grant
- Where applicable, participation in our incentive programs
Company Overview
Company H1B Sponsorship