Note: The job is a remote job and is open to candidates in USA. MillerKnoll is dedicated to design for the good of humankind, and they are seeking a Senior Systems Analyst to enhance their IT and ERP solutions. The role involves providing advanced technical support, designing applications, and implementing scalable ERP solutions to improve business operations.
Responsibilities
- Provides Tier 2 and Tier 3 support for ERP and enterprise applications, ensuring system stability, performance, and user satisfaction
- Designs, develops, tests, and deploys application enhancements, integrations, and custom tools to extend ERP and business system functionality
- Leads the analysis and resolution of complex ERP and application issues, identifying root causes and implementing long-term solutions
- Develops, implements, and continuously improves IT and ERP processes to align with business objectives
- Collaborates with business stakeholders to gather requirements, design technical solutions, and document system configurations and workflows
- Installs, upgrades, and patches ERP and enterprise-level software in compliance with SOX and IT governance standards
- Designs and maintains production, development, testing, and training environments; controls access per security and compliance policies
- Develops and maintains interfaces with other enterprise systems, using tools such as SSIS, FTP, PowerShell, and SQL Server Agent
- Participates in 24/7 on-call support and disaster recovery processes
- Coaches and mentors peers in ERP support techniques, T-SQL coding, and application development best practices
- Leads small to medium IT and ERP-related projects and manages deliverables to completion
- Identifies and drives opportunities to improve system performance, usability, and integration across platforms
Skills
- 6+ years of professional IT and Information Systems experience
- Strong understanding of ERP architecture, business process mapping, and data integrations between ERP and other enterprise systems
- Proficient in SQL, PL/SQL, or T-SQL development, including performance tuning and complex query design
- Experience with relational database systems such as Oracle, SQL Server, or DB2
- Experience in extending ERP functionality by developing custom applications, user interfaces, system interfaces, or automation scripts
- Working knowledge of Windows Server environments
- Excellent analytical and problem-solving skills; capable of independently resolving complex issues
- Strong communication and collaboration skills; able to work effectively in cross-functional teams
- Bachelor's Degree in Computer Science, Information Systems, or related discipline preferred
- Experience supporting and enhancing ERP systems (experience with 2020 Insight strongly preferred)
- Experience in a manufacturing environment preferred
Benefits
- Medical
- Prescription Drug
- Dental
- Vision
- Health Savings Account
- Dependent Day Care Savings Account
- Life Insurance
- Disability and Other Insurance Plans
- Paid Time Off (including Vacation and Parental Leave)
- Holidays
- 401(k)
- Short/Long Term Disability
- Other special perks reserved for our associates
Company Overview