Note: The job is a remote job and is open to candidates in USA. Computacenter is a technology partner that helps organizations source, transform, and manage their IT infrastructure. The Senior Systems Engineer resolves escalated technical issues, engineers and implements complex projects, and maintains technology for assigned accounts. The role also provides technical support across networks, systems, cloud infrastructure, Microsoft technologies, virtualization, remote access, and monitoring systems while coaching and training other engineers.
Responsibilities
- Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
- Provide technical services and support for the following areas:
- Network level: WAN and LAN connectivity, routers, firewalls, and security
- Internal systems, cloud and network infrastructure
- Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
- Virtualization technologies: VMware, Citrix, and Microsoft
- Remote access solution support: VPN, Terminal Services, and Citrix
- Remote monitoring and management of system alerts and notifications
- Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions
- Perform network assessments, security audits and new client consultations
- Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Document maintenance for all computer systems and network infrastructure
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Be available for other engineers and coach them to resolution
- Lead and train all site technical resources as needed
- Demonstrates analytical and systematic approach to resolving complex problems and assignments
- Embrace and support Computacenter’s mission and core values
Skills
- Qualified candidates must have a minimum of 5 years' experience working in a similar role or 3 years of experience working in Managed Services
- Legally eligible to work in the United States
- CCNP certification
- VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
- Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds
- Bachelor's degree preferred
Company Overview