Note: The job is a remote job and is open to candidates in USA. Maximus is a company that provides technology and consulting services, and they are seeking a Senior System Administrator. The role involves providing senior-level administration and operational support for ServiceNow ITSM and ITOM modules, managing the Configuration Management Database, and ensuring compliance with IT standards.
Responsibilities
- Provide senior‑level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency‑approved systems
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives
Skills
- Senior‑level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support
- Ability to document system configurations, operational procedures, and service management activities using government‑approved systems and tools
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience)
- 8+ years of progressive experience in systems administration and enterprise IT operations, including senior‑level platform or tool administration
- Advanced experience administering ServiceNow ITSM/ITOM modules in a large enterprise environment
- Strong CMDB governance, data integrity, and discovery/reconciliation experience
- Experience supporting federal IT environments and compliance with agency standards
- Familiarity with configuration, change, and release management processes
- Experience supporting enterprise monitoring, asset management, and service reliability initiatives
- Strong documentation, communication, and stakeholder coordination skills
Benefits
- Health insurance coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off
Company Overview