Note: The job is a remote job and is open to candidates in USA. Teva Pharmaceuticals is a leading innovative biopharmaceutical company dedicated to addressing patients’ needs. The Senior Supervisor, Inside Sales role involves managing a team of Inside Sales Representatives, developing training programs, analyzing sales data, and collaborating with Sales Managers to expand the customer base and drive revenue growth.
Responsibilities
- Performs both micro and macro level analysis to drive organizational growth
- At the Inside Sales Representative level, evaluates individual book of business to identify trends, opportunities, and performance gaps; provides targeted coaching on healthy product mix and cross selling strategies
- Delivers training on current and emerging technology platforms to ensure adoption and proficiency across the team
- At the macro level, synthesizes data across regions and segments to inform strategic planning, operational improvements, and enterprise wide initiatives that support revenue growth and organizational objectives
- Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, state, federal and local laws
- Assists in monitoring and revising strategies that will ensure the meeting of specific sales goals and revenue generation
- Assists in monitoring sales performance through the analysis of sales reports
- Identify training opportunities for low performing sales reps to ensure success and growth
- Conducts regular meetings/reviews to ensure individual sales representatives’ performance is on target with set goals and standards
- Work with management to develop incentive programs
- Facilitates and makes tough decisions to address performance issues and makes changes needed to improve the level of talent and quality of the sales team
- Motivates the sales reps to achieve and increase sales
- Participates in sales forecasting and planning
- Provides a high level of representative support to ensure that there is a balance between the Inside Sales Representative and the Company's goals
- Provides leadership, representing an interface between the sales representative and the company's internal support departments
- Provides product or service information, handles customer complaints, and negotiates reasonable solutions to issues
- Stays abreast of new products, services and other general information of interest to provide accurate communication to customers, sales reps, and various other departments
- Utilizes Salesforce and Tableau for customer retention calls and internal marketing communication
- Assists in the recruiting and selecting process of Sales Reps, conducts performance evaluations
- Engages in strategic planning, developing and budgeting for sales related events
- Conduct one-one reviews with sales reps to understand development needs and to provide insight for the improvement of sales and activity performance
Skills
- Bachelor's Degree in a related field from an accredited college or university required
- People Leadership Experience — Minimum of three (3) years leading people
- Pharmaceutical Sales Experience — Minimum of five (5) years with progressively responsible performance
- Effective Communication — Communicates clearly and concisely in verbal and written formats; able to articulate complex medical terminology to customers, healthcare professionals, and sales representatives
- Collaboration & Relationship Building — Establishes and maintains cooperative working relationships with internal teams, sales representatives, supervisors, and customers
- Leadership & Supervision — Supervises, coordinates, delegates, and reviews work of assigned personnel while supporting goal achievement and performance development
- Operational & Resource Management — Develops and implements goals, objectives, and practices that support effective and cost-efficient use of resources
- Problem Solving — Identifies issues, resolves complaints, and addresses the needs of sales representatives, supervisors, and customers in a timely and effective manner
- Data & Market Analysis — Interprets sales data, identifies target markets, and demonstrates analytical proficiency using Salesforce, Tableau, and related data tools
- Technology Proficiency — Proficient in Windows based applications (Word, Excel, Access) as well as Salesforce and Tableau
- Business Judgment — Demonstrates sound business decision making grounded in data, customer needs, and organizational priorities
- Cross Functional Collaboration — Works effectively with marketing, internal systems, and account management teams to support new programs and incentive initiatives
- MBA preferred
Benefits
- Generous annual leave
- Reward plans
- Flexible working schedules (dependent on role)
- Access to tailored health support
- Meaningful ways to give back to the community
- Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth
Company Overview
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