Note: The job is a remote job and is open to candidates in USA. Synchrony is a financial services company providing credit products and programs. The Senior Specialist, Inside Sales is responsible for consulting with client leadership, driving product engagement and in-store or station execution, and achieving credit goals. The role manages client relationships, provides analytics and reporting, supports sales campaigns and training, and records client interactions in Salesforce.
Responsibilities
- Own a defined territory / set of accounts
- Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings
- Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels
- Drive increased levels of performance (i.e. application and sales/station engagement results) for assigned territory
- Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters
- Support sales and marketing campaigns
- Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station; market/jobber; division and regional levels
- Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and WebEx. Support follow up training as required
- Provide support to FSMs, as requested, for shared territories / accounts including FSM post visit follow up calls
- Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow ups, general program questions or client concerns
- Assist in client escalation and resolution processes
- Deliver on Quality Assurance standards set forth by the organization
- Capture all client interactions in Salesforce
- Perform other duties and/or special projects as assigned
Skills
- Minimum of 1 year of telephone sales/field sales experience in financial services industry; or
- Minimum of 3 years sales experience if unrelated industry
- Demonstrated ability to use various software programs
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
- BA or BS degree
- Spanish/English fluency
- CRM experience (Sales Force preferred)
- Professional and consultative selling skills with emphasis on influencing others to take action
- Ability to work in a team
- Analytical thinker with excellent presentation, organization, communication and time Management skills to successfully support your Commercial Zone
- Excellent written and verbal skills
- Excellent telephone etiquette
- Excellent organizational and follow-up skills
- Ability to manage multiple priorities
- Willingness to work a flexible schedule, which may include overtime and weekends
- Self-motivated
- Strong problem-solving skills
Benefits
- Eligible for an annual bonus based on individual and company performance.
- Option to work from home near one of Synchrony’s Hubs or come into one of its offices.
- Employee Resource Groups (ERGs) offer a safe space to learn and grow.
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