Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering Customer Experience Automation through AI-first solutions that help brands improve customer interactions. The Senior Solutions Consultant will lead strategic implementations of CXA and CCaaS solutions, support customers and internal teams, drive adoption, and provide long-term strategic guidance. The role focuses on technical consulting, integrations, and customer success across the implementation lifecycle.
Responsibilities
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
- Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success
- Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs
- Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality
- Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success
Skills
- • Bachelor's degree in a technical field or significant professional experience in a technical role
- • 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- • Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript
- • Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems
- • Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains
- • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued
- • Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- • Highly organized self-starter that seeks challenging opportunities
- • Ability to work cross-functionally in a fast-paced environment
- • Fluency in written and spoken English
- Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
- • Experience working with Finance, Banking, and/or Insurance industry customers
- • Fluency in written and spoken Portuguese, Spanish, French, German
- • Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants
- • Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions
- • Experience with diagram flowchart software, such as Visio, Lucid Chart, etc
Benefits
- Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- Talkdesk offers 14 paid holidays each year.
- Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Company Overview
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