Note: The job is a remote job and is open to candidates in USA. Bitmovin is a global SaaS company providing video streaming technology, including encoding, playback, and analytics platforms. The Senior Software Engineer will join the Encoding team as Bitmovin's first Forward Deployed Engineer in the US, contributing production code while owning technical support, incident resolution, integrations, and workshops for enterprise media and streaming customers.
Responsibilities
- Contribute production code to the encoding stack (Java/Kotlin, C++) as a full member of the Encoding team's sprints
- Own our US enterprise accounts technically during EU off-hours: triage and troubleshoot encoding issues, drive incidents to resolution or a clean handover
- Debug live, distributed systems under real customer pressure: log analysis, error diagnosis, network traces, reproducing issues from limited information
- Travel to customer sites to support integrations, run technical workshops, and handle escalations
- Feed what you learn in the field back into sprint planning and the product roadmap
- You're shipping production code in the Encoding team's sprints, not just triaging issues
- You're the trusted US technical contact for our largest media and streaming accounts, and off-hours response times have visibly improved
- You've defined a repeatable playbook for triage, resolve-vs-escalate, and clean handovers to the EU team
- You've run at least one on-site customer integration or workshop end to end
- The EU team trusts you to own US hours solo, and your async handovers are clear enough that Europe picks up without friction
Skills
- Demonstrable engineering experience at a senior level, strong in Java or C++, and able to contribute production code from day one
- Experience customer-facing technical role: solutions architecture, professional services, forward deployed, or named-account support
- Hands-on experience running and debugging scalable distributed services in the cloud (AWS and/or GCP, Docker), including log analysis, error diagnosis, and network traces on live customer systems
- Experience keeping production systems healthy, ideally with on-call or incident management
- High autonomy and sound judgment on when to escalate versus resolve, owning issues end-to-end while the EU team is offline
- Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams
- Ready to relocate to the US East Coast or Denver, and happy to travel to customer sites regularly
- Video streaming domain knowledge: codecs (H.264/HEVC, ideally AV1), container formats, HLS/DASH, OTT encoding workflows
- Prior forward-deployed, solutions architect, or professional services experience at a SaaS or media-tech vendor
- Experience with Bitmovin or competing encoding platforms (AWS MediaConvert/Elemental, Harmonic, MediaKind)
- Experience working across US and European teams and time zones
- Comfortable with AI-assisted development workflows and tools like Claude Code
Benefits
- Remote work otherwise, with on-site customer travel for the US East Coast or Denver, CO role
- Learning, training, and coaching on the job
- We sponsor work visas and support the move for the right person.
- We cover the filing and legal costs for you and work with immigration counsel throughout.
Company Overview