Note: The job is a remote job and is open to candidates in USA. Cresta provides a unified AI platform for conversational AI agents, real-time human agent augmentation, and conversation intelligence. The Senior Software Engineer will build and scale backend systems for agent assist integrations, authentication, security, and real-time conversation processing while supporting enterprise customer integrations and platform reliability.
Responsibilities
- Contribute to building the best-in-class company in addition to building the best-in-class product
- Architect systems that manage real-time conversation state, context propagation, and session lifecycle
- Play a substantial role in the agent assist integration process (chat and email) and authentication engineering team
- Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables
- Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards
- Technical ownership in a substantial part of the Cresta authentication stack
- Ensure high availability, low latency, and strong observability for real-time conversation systems
- Implement authentication, authorization, compliance, and enterprise security best practices across integrations
- Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes
Skills
- Bachelor's degree in Computer Science or related field
- 5+ years of experience building scalable backend systems in production environments
- Strong experience designing and maintaining robust APIs (REST, gRPC)
- Solid understanding of distributed systems and real-time communication architectures
- Experience integrating with third-party enterprise platforms and APIs
- Experience with containerized environments (Kubernetes, Docker)
- Experience with cloud platforms such as AWS, GCP, or Azure
- Strong understanding of system reliability, observability, and security in enterprise environments
- Experience working with CCaaS platforms or contact center systems is a strong plus
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus
- Experience in building authentication systems is a plus
Benefits
- Medical, dental, and vision plans for employees and their families
- Paid parental leave
- Monthly Health & Wellness allowance
- Work from home office stipend for a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada - Unlimited in the US
- Equity
Company Overview
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